Natasha

Results-oriented retail leader with comprehensive experience in full-spectrum store management, including hiring, training, team development, and operations. Currently serving as Interim Store Manager and recognized with the Club Elite Award for exceptional leadership and store performance. Skilled in driving sales, optimizing operations, and delivering outstanding customer experiences.

Pre Board Screening Officer at YYC Airport (2026 – Present)

• Conduct pre-boarding security screenings of passengers and carry-on baggage in accordance with airport security regulations and established procedures.
• Operate screening equipment, including X-ray machines and metal detectors, to identify prohibited or suspicious items.
• Verify passenger compliance with security requirements before boarding and maintain a safe, secure airport environment.
• Identify, assess, and report potential security threats or suspicious activities to the appropriate authorities.
• Perform secondary screenings when necessary while maintaining professionalism and respecting passenger privacy.
• Follow standard operating procedures and aviation security guidelines to ensure compliance with safety regulations.
• Communicate effectively with passengers, airline staff, and security personnel to facilitate an efficient screening process.
• Maintain accurate records and report security incidents, equipment issues, and procedural irregularities.
• Deliver courteous customer service while maintaining vigilance and attention to detail in a fast-paced airport environment.

Co-Manager at Steve Madden, AB (2026 – 2026)

• Assist in overseeing daily store operations to ensure an exceptional customer experience and achievement of sales goals.
• Lead, coach, and motivate sales associates to meet sales targets and deliver outstanding customer service.
• Support store management with recruiting, training, scheduling, and performance development.
• Monitor sales performance, key performance indicators (KPIs), and conversion rates to drive business results.
• Maintain visual merchandising standards and ensure products are displayed according to brand guidelines.
• Oversee inventory management, shipment processing, replenishment, and loss prevention procedures.
• Build customer relationships and promote brand loyalty through personalized styling and product recommendations.
• Support store opening and closing procedures, cash handling, and compliance with company policies.
• Assist in executing promotional events, marketing initiatives, and strategies to maximize profitability.

Interim Store Manager at ALDO (2025 – 2026)

• Oversaw all store operations, including sales strategy, inventory management, visual merchandising, and customer experience.
• Recruit, hire, onboard, and train new employees, ensuring alignment with company standards and culture.
• Coach and mentor a high-performing team, fostering accountability, professional growth, and consistent achievement of sales targets.
• Implement operational processes and strategies that drive efficiency, reduce shrinkage, and enhance team productivity.
• Manage scheduling, payroll, and performance evaluations to maintain operational excellence.
• Recognized as Club Elite Winner for top store performance and exceptional leadership impact.

Assistant Manager / Sales Lead /Key Holder at ALDO GROUP (2023 – 2025)

• Supported full store operations, including sales strategy, inventory management, and team supervision.
• Recruited, trained, and mentored team members to achieve performance goals and maintain high customer service standards.
• Ensured compliance with visual merchandising, operational procedures, and company policies.
• Monitored sales metrics and implemented strategies to improve store performance and customer satisfaction.
• Acted as a key point of contact between staff and management, resolving conflicts and fostering a positive team culture.

Sales Associate at Fossil Group (2023 – 2024)

• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totalling purchases, processing checks, cash, and store or other credit and debit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Sales Associate (part Time) at Ardene (2023 – 2023)

• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totalling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues. Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Masters in Human Resource Management – Kumaun University, India (2017)

Bachelor of Commerce (honours) in Business Organization & Management & Human Resource Managemen – Kumaun University, India (2015)