Nathan Bulmer

Provide exceptional customer service and maintain long-term client relationships by maximizing value for clients. Safely operate Box Truck daily while navigating residential and commercial streets with ease.

Sales and Service Representative at Cintas (2024-06 – Present)

Provide exceptional customer service and maintain long-term client relationships by maximizing value for clients. Safely operate Box Truck daily while navigating residential and commercial streets with ease.

• Negotiate and renew service agreement contracts to maintain strong client partnerships
• Proactively monitor client inventory of products and adjust service to better fit client needs
• Keep track of weekly billings to identify gains or losses and analyze where efficiencies can be made
• Execute routine service checks on truck twice daily, reporting repairs required through a Driver Vehicle Inspection Report

Certified Route Trainer at Cintas (2024-06 – Present)

• Conduct working interviews with potential hires to assess ability to perform in the role
• Provide one-on-one daily training with new hires for 8 to 13 weeks, ensuring they develop the skills required to succeed in their role

Kitchen Manager at Jack Astors Bar & Grill (2022-09 – 2024-06)

• Analyzed quarterly financial statements to ensure budgets were on target for the fiscal year
• Conducted food and chemical inventory on a bi-weekly basis to track ideal vs actual spend
• Developed and maintained inventory control procedures, including monitoring stock levels, placing orders, and managing food costs
• Monitored food sales in real-time and proactively adjusted staffing levels to ensure labour hours were used efficiently without compromising kitchen operations
• Ensured equipment maintenance issues were addressed in a timely manner allowing the kitchen to continue running efficiently
• Coordinated employee scheduling, performance evaluations, and disciplinary actions if needed
• Implemented employee contest and rewards initiative that promoted team-building, accountability and engagement
• Supervised kitchen staff of up to 40 people ensuring productivity and compliance with food safety standards
• Trained and mentored new and current employees on proper procedures and cooking techniques reinforcing quality, efficiency and consistency with each dish
• Customized and implemented employee development plans for team members to sharpen their skills and leadership abilities supporting in their professional development

Kitchen Supervisor at Jack Astors Bar & Grill (2015-09 – 2022-09)

• Oversaw all kitchen operations ensuring healthy and safe work practices
• Supported with ordering and coordinating up to $50,000 of inventory and kitchen supplies weekly
• Enforced proper sanitation and preparation practices and procedures
• Analyzed inventory on the line to ensure each kitchen station is stocked and prepared for high volume hours
• Established and implemented training procedures for new menu items

Service Coordinator at Henry Schein Canada (2022-03 – 2022-09)

• Managed technician schedules and coordinated field service calls based on urgency, location and availability to ensure timely response to customer service requests
• Ordered parts for technicians while tracking costs and logging service hours to create accurate invoices
• Maintained relationships with vendors to request custom parts, pricing and delivery
• Analyzed sales data to prepare business metric reports

Equipment Coordinator at Henry Schein Canada (2021-06 – 2022-03)

• Processed medical equipment orders of up to $700,000 from Field Sales Consultants
• Determined method of procurement using available inventory or created supplier purchase order to complete orders for shipment
• Reviewed account credit status to confirm payment can be made and approved by the credit department
• Coordinated with customers to ensure proper licensing and permits were obtained for requested equipment
• Completed customer orders by processing purchase orders with vendors, ordering from distribution centers and reserving inventory in equipment centers
• Coordinated delivery requests in a timely manner by communicating with sales suppliers and equipment warehouses
• Handled post-order delivery requests, including replacement orders requiring credits and adjusted invoices
• Reviewed all equipment back orders using appropriate reports (open PO's and open order report) to determine accurate timelines
• Efficiently solved problems related to equipment orders and communicated solutions to Credit Department, Accounts Payable and Commission teams

Computer Programming – Niagara College (2019)