Navdeep Nagra

In today's customer-service oriented society, a timely and friendly service is very important to enhance business growth and customer satisfaction, which further strongly impacts customer loyalty.

My years of experience in customer service, dispatching, sales and office administration have taught me how to sell effectively while meeting and exceeding every customer’s expectations. I have served all types of customers in many different types of settings. I realize that acquiring and maintaining loyal return customers as well as spreading word of mouth for the business through these patrons is of utmost importance in every organization’s success.

I am a goal-oriented, focused and hard-working professional who excels in achieving personal as well as team goals. I have acquired skills which help in building morale, self-confidence and team-player attitude in my team members by helping each other improve and learn every day.

I would appreciate for being considered to offer my services in your esteemed organization.

Looking forward to hearing from you soon.

Sincere thanks

Navdeep Nagra

TELUS Communications

Role: Resource Coordinator, ADT by TELUS Nov 2021-present

• Responsible for the scheduling, dispatching and coordination of activities of a team of service technicians based on location, skill set and other account specific requirements
• Prioritize jobs in each of the technician areas and regions through independent decision making 
• Adapt to work priority changes throughout technician(s) shift

Shaw Communications

Role: Large Business Support, Shaw Business Nov 2020-June 2021

• Provide pleasant and professional customer service to Large Enterprise, Wholesale, Channel Partner customers 
• Provide process and real time support to Account Executives and Service Managers for large enterprise clients

Shaw Communications

Role: Customer Advisor Tier II, Shaw Business Feb 2019-Oct 2020

• Fully support and resolve Shaw Business customers’ inquiries, ranging from general account inquiries to providing billing support, to customer retention and resolving escalations 

Keurig Dr Pepper Inc.

Role: Inside Sales Representative Mar 2017-Oct 2018

• Process internal and external customer orders and book service calls
• Prospect new customers and create opportunities to sell services, products and equipment
• Set up new small and medium business accounts and set up biweekly/monthly schedule for product delivery and beverage equipment clean up
• Closely monitor product supply and ensure that products are not out of stock

Wal-Mart Supercenter

Role: Customer Service Manager 2016

• Supervising cashiers
• Assisting customers and handling escalations
• Scheduling breaks and filling in as a breather for cashiers

Shaw Communications

Role: Customer Service Representative, Shaw Direct Apr 2014-Jan 2016

• Provide pleasant, professional and knowledgeable customer service
• Leave a lasting impression on customers, helping them choose to continue as Shaw customers

Punjabi University, Patiala (Punjab, India) June 2008 – May 2010

Master in Business Administration (MBA)

• Management Practices and Organizational Behaviour
• Business Environment
• Human Resource Planning and Development
• Operations and Marketing Management
• Project Management & Marketing Research
• Production Planning and Inventory Control
• Organizational Change

Government College for Girls, Panjab University (Chandigarh, India) June 2005 – May 2008

Bachelor of Science (B.Sc.)

• Physics, Chemistry, Mathematics, English