Senior Travel Consultant and Administrator - Mann Travel and Tours - Brampton, ON
(2020-02)
- Deliver services to customers with special needs, ensuring their travel experiences are seamless and enjoyable.
- Accurately enter and maintain client data in software systems, ensuring up-to-date records.
- Oversee financial record-keeping with precision and attention to detail.
- Consistently achieve and surpass profit and sales targets through strategic planning and customer engagement.
- Provide expert advice on travel arrangements, including visa and passport requirements.
- Keep clients informed of any changes to their travel plans, maintaining high levels of communication.
- Resolve client complaints and refund issues promptly, ensuring customer satisfaction.
- Arrange comprehensive travel packages, including flights, insurance, and accommodation.
- Train and mentor new staff, fostering a collaborative and efficient team environment.
- Conduct detailed consultations with customers to determine their travel needs, preferences, and budget considerations.
Customer Service Operations - Tour East Holidays - AIR department - North York, ON
(2018-05 - 2020-02)
- Consistently met/exceeded profit and sales targets through proactive customer service and efficient operations.
- Provided professional, courteous, and prompt phone support, enhancing the customer experience.
- Effectively responded to agent inquiries via email, phone, and online tools, ensuring timely resolution.
- Managed payment collection, ticketing, and refunds with accuracy and efficiency.
- Advised agents on schedule changes, ensuring they were well-informed and could assist their clients accordingly.
- Quickly resolved agent complaints and refund issues, maintaining high levels of agent satisfaction.
- Maintained meticulous financial records, contributing to the department's financial accuracy.
Customer Service Agent - Swissport - Pearson International Airport - Toronto, ON
(2015-01 - 2018-09)
- Delivered outstanding customer service to passengers and airline representatives, enhancing travel experience.
- Assisted elderly and disabled passengers throughout the airport, ensuring their comfort and safety.
- Safely transported passengers using wheelchairs to and from aircraft, ensuring smooth and respectful assistance.
- Complied with all passenger and security regulations, maintaining a secure and efficient environment.
- Performed additional tasks as assigned by supervisors, demonstrating flexibility and teamwork.
Check-in Agent (Casual) - Etihad Airways - Pearson International Airport - Toronto, ON
(2016-02 - 2018-05)
- Warmly welcomed passengers at the terminal counter, providing a positive first impression.
- Verified passenger information with precision, ensuring accuracy and compliance with airline regulations.
- Guided passengers through self-check-in systems, enhancing their convenience and travel experience.
- Educated passengers on airport security protocols and luggage allowances, ensuring smooth processing.
- Ensured compliance with border regulations for visas and luggage, preventing delays and issues.
- Issued boarding passes after thorough verification, ensuring seamless boarding processes.
- Accurately weighed and assessed luggage, ensuring adherence to airline rules.
- Provided hand luggage tags and demonstrated proper use, ensuring clarity and compliance.
- Assisted passengers with lost luggage, providing timely and empathetic support.
- Proactively searched for seat availability for immediate travel requests, accommodating passenger needs.
- Tagged and handled special luggage instructions with care, ensuring proper treatment of fragile items.
- Assisted passengers with alternate flight options, striving to meet their travel needs.
- Secured unsealed packages or unlocked bags in plastic wrap, ensuring safety and compliance.
Ticketing/Customer Care & Quality Assurance Administrator - Merit Loyalty Group - CIBC - Mississauga, ON
- Consistently met/exceeded profit and sales targets through proactive customer service and efficient operations.
- Provided professional, courteous, and prompt phone support, enhancing the customer experience.
- Effectively responded to agent inquiries via email, phone, and online tools, ensuring timely resolution.
- Managed payment collection, ticketing, and refunds with accuracy and efficiency.
- Advised agents on schedule changes, ensuring they were well-informed and could assist their clients accordingly.
- Quickly resolved agent complaints and refund issues, maintaining high levels of agent satisfaction.
- Maintained meticulous financial records, contributing to the department's financial accuracy.
