Nevena Doycheva-Ryan

Interpreter/Translator

Talent

Winnipeg, MB, CanadaMember since June 29, 2026

international client support/salesbusiness developmentmarketingmanagementmulti-language servicesPRsalescommunicationorganisational capabilitiespresentationtrainingMicrosoft for Business/EducationGoogle SuiteSalesforceCitrixLenovoCybersecurity ToolsMalware Protection

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international client support/salesbusiness developmentmarketingmanagementmulti-language services

About

Experienced in the area of international client support/sales, business development, marketing and management, and multi-language services.

Highly productive managing projects and meeting deadlines.

Strong PR, sales, marketing and business development skills in the organisation and implementation of projects.

Energetic self-starter with strong communication and organisational capabilities, excellent team player.

Excellent presentation and training knowledge with practical experience in different areas IT/ICT literate: Microsoft for Business/Education, Google Suite, Salesforce, Citrix, Lenovo, Cybersecurity Tools, Malware Protection, and others.

Language skills: Bulgarian (Native), English (Fluent), French (Fluent), Russian (Fluent)

Experience

Interpreter/Translator - Access Translations - Cork City, Ireland

(2009-10)

Simultaneous interpreting in business, legal, medical, social and other areas.
Translation of documents in the same areas
Working languages – Bulgarian, English, French and Russian

Inside Sales Account Representative Analyst - Accenture - Sofia City, Bulgaria

(2024-01 - 2025-04)

Successfully communicate with contacts via the phone/email/chat/on-line meetings
Effectively own and drive Client/Customer opportunities until successful closing by positioning the value of the Vendor to Clients/Customers, engaging both with customers and partners (Resellers, Distributors and etc.).
Guarantee Client/Customer and Partner satisfaction with the sales process.
Complete Vendor/Partner training and on-line research in order to stay abreast of any changes.
Lead the process and is accountable for Revenue recapture and on-time Agreements renewals.
Partner closely with Licensing Associates and Partner Connection Managers to execute the pipeline and ensure targets and Client/Customer business needs are met.
Nurture a high volume of accounts with agreements.
Retain and grow revenue within assigned accounts.
Meet and exceed targets for revenue recapture and growth and sales pipeline. Accurately forecast Sales, Pipeline, and Usage for the products and solutions.
Work collaboratively with the sales team to develop, maintain, and grow relationships.
Track, analyse, and communicate key Quantitative Metrics and Business Trends internally to leadership.
Responsible for higher volume opportunities on a quarterly basis.

Sales Development Representative Analyst - Accenture - Sofia City, Bulgaria

(2022-11 - 2023-12)

Reach out to Advertising Partners coming via both inbound and outbound lead data sources.
Identify the right business contacts in potential Advertising Partner organisations and initiate the Sales Process.
Outreach to Advertisers using creative strategies around seasonal moments, product offerings and more, using a variety of outreach tools including email, phone, social platform messaging, etc.
Create sales opportunities for Partner Managers in CRM.
Work closely with the SDR program leader to identify process improvements to increase quantity of leads, quality of leads, and speed of lead to opportunity conversion.
Work collaboratively with the sales team to develop, maintain, and grow relationships.

Customer Success Representative - N3, part of Accenture - Sofia City, Bulgaria

(2020-05 - 2022-10)

Engage with clients in a consultative approach.
Endless curiosity in digital product markets
Understand that closing B2B deals starts with accurately qualifying the BANT (Budget, Authority, Need, Timeline).
Wisdom to respect the importance of the whole process of communication with clients.
Competence in learning and discussing Artificial Intelligence, Virtual Reality, Internet of Things, Software as a Service, Enterprise Resource Planning and Cloud-based solutions.
Big picture thinking fuelling perseverance through follow up calls, leaving voice mails, coordinating appointments, presenting metrics.
Report daily into CRM and of email correspondence sent on behalf of business partners.
Coordinate successful go-to-market services for business owners and client stakeholders.

Business Development Representative - Innotec International, a N3 Company - Sofia City, Bulgaria

(2020-01 - 2020-04)

Manage, qualify and develop existing leads and new prospects with an aim to produce qualified opportunities.
Interact with and qualify prospects via phone and email.
Detail interactions with prospects as activities and notes in a CRM to ensure effective pipeline management, and provide feedback upon request, on lead scoring and grading.
Align prospect challenges with the offered solution.
Consistently achieve leads quota to ensure revenue objectives.
Develop and execute high-value presentations and product demonstrations.
Provide market feedback and specific feedback to the direct management, to ensure continuous process optimization and a structured/productive communication flow.

Manager of Data Processing Division - D10 Solutions Bulgaria Ltd - Sofia City, Bulgaria

(2018-07 - 2018-10)

Lead the work of the Data Processing Team defined by the company’s management.
Set up the daily task schedule of the Data Processing Division and supervise team performance.
Organise the training process and provide support for Data Processing Specialists.
Monitoring of KPI and other performance indicators.
Setting operational targets and improve work processes.
Applications of various tools and measures to optimise the data capture process in line with best practices.

Business Development Specialist - Sixty K Ltd (60K) - Sofia City, Bulgaria

(2017-02 - 2018-04)

Plan internal resources to support the collection and verification of information.
Responsible for the database of contacts of potential clients of the organisation.
Prepare analyses, reports and forecasts related to the activity of business development.
Recognise, develop and report on market trends and changes in buying habits in the large markets of services for contact centres.
Identification, development and growth of business opportunities and client relations in line with the strategic policy of the company.
Ensure on time completion of processes and projects.
Propose improvement measures to the business development process.
Monitor agreement compliance with counterparties in terms of campaigns and projects.
Develop proactive steps in resolving day-to-day operational issues.
Monitor compliance with the agreed process for escalation in emergencies.

Interpreter/Translator - Language Services Associates, Inc - Horsham, USA

(2016-01 - 2018-03)

Simultaneous interpreting in medical and social areas.
Working Languages – Bulgarian and English

Google Apps Multi-Lingual Technical Support Specialist - Voxpro - Cork City, Ireland

(2012-07 - 2013-07)

Provide Multi-Lingual (French and English) Support using latest VOIP systems for the full suite of Google Apps for Business Account holders.
Provide high quality technical support services for a large multinational company using the Salesforce system.
Prioritise workload to ensure that customer SLA initial response and case resolutions are met.
Troubleshoot and resolve individual cases using a variety of vendor tools with the focus of meeting team goals.

Telesales Executive on Trend Micro (France, Benelux, Eastern Europe) - Interaction/CPL Group Ireland - Clonakilty, Ireland

(2010-02 - 2012-06)

Responsible for Renewals/Sales of SMB customers in France, Benelux and Eastern Europe.
Full Knowledge of all company’s products to ensure optimal customer support for lead generation (new and existing clients), pre-sales, cross-sales and swop provider issues.
Build a close work relationship with Sales teams, distributors, resellers and end users.
Develop and support channel partners in both technical and sales areas.

Accounts Associate – United Kingdom and Ireland - Onboard CRM - Sofia City, Bulgaria

(2008-05 - 2008-07)

Create and update client/customer profiles of Toshiba in the United Kingdom and Ireland.
Telemarketing duties, outbound calls, customer services.

Production and Postproduction Editor - Studio Moderna - Sofia City, Bulgaria

(2007-07 - 2008-05)

Plan, organise and co-ordinate company’s production and postproduction activities.
Translation and adaptation of text of advertisements and company’s products instructions.
Organise the process of preparing adapted advertising spots for the Bulgarian telemarketing industry.

Marketing and Advertising Specialist - Phoenix Group (LIBRA AG part of PG) - Sofia City, Bulgaria

(2004-07 - 2007-06)

Co-responsible for 2 PR magazines (for pharmacies and GPs).
Prepare/Organise PR pharmaceutical/medical articles and PR campaigns.
Keep close contact with other pharmaceutical/medical and cosmetics companies.

Educating, teaching and training - Bulgaria, Austria and Ireland

Long-term international experience in educating, teaching and training natives and foreigners in a multi-cultural environment. Provide tuition in areas of language, soft skills, business communication and understanding cultural diversity.

Languages: Bulgarian, English and French
Countries: Bulgaria, Austria and Ireland
Target groups: young children to adults