Nicholas M. Perreault

Graduate of the Social Service Worker Program from St.

Lawrence

College in Cornwall. Currently completes a range of tasks including administrative, secretarial, social service work, client support work, technical, and legal support to maintain function in a high-pressure, high-volume environment, all the while ensuring accuracy of the information provided, ensuring confidentiality, and enabling growth and support all while upholding a strength-based approach. Highly organized, motivated and driven worker with proven experience working in a fast pace environment.

Communicates well both orally and in writing and is familiar with aiding clients, preparing documents and referrals.

Bilingual Case Worker - Victim Services (OVS) - Ottawa, ON

(2022-11 - 2025-12)

Regularly interacted with victims, community resources and other justice partners. Very aware of the need for confidentiality with sensitive and diverse needs in clients/victims along with a unique care-path custom tailored for each client. Assessed needs, safety risks, complicating factors and took appropriate action to support these clients.

• Adheres and complies with agency Policies and Procedures, ensures Ministry program guidelines and service/program eligibility criteria is met and any changes are followed
• Working with fellow case-workers to ensure cases are distributed according to each individual's respected role
• Conducts needs assessment, intakes with clients, develops safety plans, answer questions, assess VQRP+ eligibility and open a file if deemed eligible, providing, and maintaining client files based on sound case management support and established processes
• Completes administrative tasks such as answering telephone, filing correspondence, operating office equipment and computer as required
• Supervising two placement students, allowing them to shadow and use working experiences as learning opportunities
• Assigned to track and release any files from the Ottawa Police Services computer that may meet eligibility

Co-Facilitator for Mens & Womens Partner Assault Response program - New Directions - Cornwall, ON

(2022-01 - 2023-12)

Teaching non-violent intervention tactics for all genders based off a feminist approach.

• Psycho-educational classes once a week
• Creating homework and tasks for individuals to learn and develop tactics brought up during classes
• Providing additional community resources if a need is identified

Victim Services - Penelope Trainer for TL's - Victim Services (VS SDG&A) - Cornwall, ON

Training 'Team Leads' how best to use Penelope for; case creation, note tracking, file searching and all other possible Penelope related services.

Co-Lead / Bilingual Case Worker - Victim Services (VS-SDG&A) - Cornwall, ON

(2022-04 - 2022-11)

• Adheres and complies with agency Policies and Procedures, ensures Ministry program guidelines and service/program eligibility criteria is met and any changes are followed
• Collaborates with other Service Specialist Co-Lead to equally distribute incoming victim referrals in a timely fashion
• Conducts needs assessment, intakes with clients, develops safety plans, answer questions, assess VQRP+ eligibility and open a file if deemed eligible, providing, and maintaining client files based on sound case management support and established processes
• Generates monthly and quarterly statistical reports of all services and programs for the Executive Director
• Provides on-call and back up on-call support; assume Team Leader responsibilities during weekday office hours and weekend/weeknights as needed; carry pager/cell phone as required
• Completes administrative tasks such as answering telephone, filing correspondence, operating office equipment and computer as required

Administrative Assistant - Victim/Witness Assistance program (V/WAP) - Brockville, ON

(2021-10 - 2021-02)

Contract position

• Prepare letters, reports and briefing notes using a variety of software applications
• Acting as liaison for clients and agencies to our program
• Provide information, assistance, referrals and support to victims
• Organizing meetings for case workers, clients, crowns, and outside community agencies
• Operating and understanding a variety of databases, reports, and office equipment
• Completing Court updates, Disposition reports, Sentencings, and Bail updates
• Collaborate with local agencies on various initiatives
• Familiar with the criminal justice process (OCJ, SCJ)
• Familiar with Victims Bill of Rights

Student Placement - Victim/Witness Assistance program (V/WAP) - Cornwall, ON

(2021-01 - 2021-07)

• Knowledgeable in casework management
• Servicing Core Clients of the program
• Provide information, assistance, referrals and support to victims
• Familiar with the criminal justice process (OCJ, SCJ)
• Collaborate with local agencies on various initiatives
• Provide Court Accompaniment to clients
• Provide support to client in completing Victim Impact Statements
• Provide support in revising the Best Practice for the Anti Human Trafficking Best Practice for Cornwall and area

Diploma - Social Service Worker Program - St. Lawrence College (2019-09 - 2021-09)