Nick Nalmpantidis

Manager and data geek with 8+ years of customer-centric results in both B2C and B2B. Passionate about leadership and problem solving through the use of technology and systems, constantly looking for a new approach to enable organizations and people to be their most effective and efficient.

British Colombia Rapid Transit Company | Performance Reporting Manager | 2023

Responsible for 6 analysts in a mixed union/non-union environment. Working with senior leadership across all divisions to develop and maintain reporting, dashboards and data systems.

-Leading and coaching analysts in industry best practices, including data security and privacy around sensitive information

-Chairing the data governance committee and helping guide the data governance journey at BCRTC

-Annual target setting for executive level leadership, as well as change management process for recording and updating KPIs

Key Achievements

-Managing transition of on-prem systems to cloud based data warehouse

-Requirement gathering and implementation of executive dashboard for top-level audiences

-Managing stakeholder relationships for monthly and quarterly reports, ensuring that reports match business needs

TELUS Communications| Vancouver, BC |

Senior Business Analyst – Strategic Governance 2022

Responsible for data systems and reporting for Strategic Governance, ensuring accurate data to V and C-suite executives

• Process mapping existing systems to find improvement opportunities
• Interfacing with cloud and on-prem data systems to ensure data is transmitted and used securely
• Managing communications of metrics and KPIs to executive stakeholders

Business Analyst II – Fleet Operations 2019 – 2022

Managing Fleet GPS systems, vendor invoice auditing, data systems, as well as technical integration and support for internal stakeholders

• Planning, stakeholder buy-in and cross-functional communication for fleet projects and initiatives
• Responsible for onboarding and mentoring junior analysts on operations processes and data systems

Key Achievements

• 2021 Telus ‘Top Rung’ Award for identifying and solving a supply shortage. Saved $150k in direct costs and $60k in indirect costs
• Presented operational changes to 500 managers around telematics data, driver behaviour and performance metrics

EDP SOFTWARE |Product Manager| Vancouver, BC 2017 - 2018

Key Achievements

• Improved customer communication and satisfaction by providing a direct channel between internal and external stakeholders in an Agile environment

Ron Zalko Total Body Fitness & Yoga | Technical Consultant| Vancouver, BC 2016 - 2018

Technical consultant to overhaul billing and payment system, and project manager to migrate from legacy CRM to a cloud-based solution

2015-MSc Business Management – International Business | University of Hertfordshire | Hertfordshire, UK

2012-Bachelor of Business Administration | Capilano University | Vancouver, BC