Nick Nima

Results-driven Operations Manager with 15+ years of progressive leadership experience overseeing high-volume operations, food service environments, logistics coordination, and multi-department teams. Proven success managing budgets exceeding $3M, improving operational efficiency, leading cross-functional teams of 40+ staff, and driving revenue growth through process improvement and operational accountability. Strong background in food service operations, vendor management, compliance, customer service, and KPI-driven performance management.

MBA-qualified leader recognized for building accountable teams, streamlining operations, and delivering consistent business results in fast-paced environments.

Senior Operations Manager | West Realty | Vancouver, BC | 2024 – 2026

Lead day-to-day multi-department operations, managing operational workflows, team performance, customer service standards, and cross-functional coordination.

Monitor KPIs, operational reporting, and service metrics to improve efficiency and maintain performance targets.

Partner with leadership teams to streamline processes, improve accountability, and strengthen operational consistency across departments.

Support staffing coordination, operational planning, and performance management initiatives in a fast-paced environment.

Director of Operations | Century Plaza Hotel | Vancouver, BC | 2023 – 2024

Directed full operational delivery for a high-volume hospitality operation with 40+ employees across multiple departments.

Managed vendor contracts, operational administration, staffing coordination, guest services, and daily operational execution.

Oversaw budgeting, cost controls, monthly variance reporting, and operational planning to maintain profitability targets.

Strengthened workplace accountability, service quality, and operational efficiency through hands-on leadership and team development.

Ensured compliance with workplace safety, operational standards, and service protocols in a fast-paced customer-facing environment.

General Manager (P&L Owner) | Edible Canada | Vancouver, BC | 2017 – 2023

Held full operational and financial responsibility for a complex food service business with a $3M+ annual operating budget.

Increased revenue by 35% through operational improvements, strategic business development, and enhanced customer experience initiatives.

Led warehouse-related coordination, inventory planning, vendor relationships, purchasing support, and operational logistics to ensure service continuity.

Managed staffing, scheduling, workforce performance, recruitment, coaching, and employee development across multiple operational departments.

Implemented KPI reporting systems, operational procedures, and corrective action plans to improve efficiency and accountability.

Worked closely with vendors, suppliers, and operational teams to maintain food safety standards and ensure smooth daily operations.

Supported HACCP-based operational practices and maintained compliance with food handling and workplace safety requirements.

MBA — Eastern Mediterranean University | 2007

BSc, Electrical Engineering — Tehran University | 2002