Nicole Griffiths

Process-driven administrative professional with 15+ years' experience in client services, payroll, office administration, and coordination of 300+ maintenance staff within higher education and corporate environments.

Coordinator, Client Services - University of Guelph

(2023-01)

• Collaborate with Managers, Directors, and Work Order Desk, to improve processes and identify inefficiencies.
• Identify areas of training for Physical Resources internal departments.
• Design and develop SharePoint internal department intranet site, and Campus Wide intranet site.
• Manage, audit, and improve data collection within our CMMS database.
• Provide upper management with data reports using pivot tables and tableau to capture key insights.

Administrator, Payroll - University of Guelph

(2016-01 - 2023-12)

• Proficient in employee timecard processing.
• Completed lifecycle of employee status changes, including new hires, terminations, and internal transfers.
• Produced comprehensive payroll reports.

Clerk, Work Order Desk - University of Guelph

(2016-01 - 2023-12)

• Respond to maintenance situations through Outlook.
• Log campus repairs and coordination with PR Management to ensure daily repairs are completed efficiently (approx. 20,000+ annually).
• Provide campus reference materials to Campus Police and Residence Desk staff to ensure efficiency of the maintenance department.

Bookkeeper, Office Administration - Fred E. Prior & Sons

(2012-01 - 2016-12)

• Utilized QuickBooks daily.
• Reconciled daily financial transactions.
• Created and distributed customer sales receipts, invoices, and monthly statements.
• Accounts payable and accounts receivable processing.

Certificate - Data Analytics - Coursera (2024-01 - 2025-12)

Certificate - HR Management - Conestoga College (2010-01 - 2012-12)

Diploma - Travel/Tourism Management - Seneca College (2007-01 - 2009-12)