Nilisha Patel
Sales Associate
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About
Serving as a primary brand ambassador in an international airport environment, welcoming and advising diverse clientele on premium artisanal products. Driving sales by actively engaging travellers, explaining product lines (pastries, gift sets), and delivering high-quality customer service. Maintaining impeccable visual merchandising and product staging standards to ensure an appealing brand presentation.
Experience
Sales Associate - La Biscuitery - Dorval, QC
- Serving as a primary brand ambassador in an international airport environment, welcoming and advising diverse clientele on premium artisanal products.
- Driving sales by actively engaging travellers, explaining product lines (pastries, gift sets), and delivering high-quality customer service.
- Maintaining impeccable visual merchandising and product staging standards to ensure an appealing brand presentation.
Receptionist - Aqua Spa Nuance - Dollard-des-Ormeaux, QC
(2025-05 - 2026-09)
- Delivered premium client management and appointment scheduling using Book4time software to ensure maximum booking efficiency.
- Promoted and educated guests on spa packages and product offerings, boosting upsell opportunities and repeat client retention.
- Coordinated daily schedules for estheticians and massage therapists, streamlining front-desk operations and resolving service flow barriers.
Co-President - Concordia K-Pop Club
- Overseeing the club and ensuring all operations run smoothly.
- Setting direction and priorities for the organization, delegating tasks to team members.
- Leading meetings, and working with all VPs to ensure alignment within the club.
VP Communications - Concordia K-Pop Club
(2025 - 2026)
- Wrote email communications for the club's needs: equipment rental, external instructors for workshops, etc.
- Coordinated event logistics, including venue booking and scheduling.
Info-Desk Staff - Otakuthon - Montréal, QC
(2025 - 2026)
- Assisted attendees with inquiries, distributed marketing materials, and managed lost-and-found logistics.
Education
Bachelor of Commerce - Marketing - Concordia University (2027-04)
DEC - Sciences - Cégep Gérald-Godin (2021-12)
