Retail Administrative Associate - Appliance Canada - Richmond
(2025-05)
- Provided front desk reception and administrative support.
- Managed customer inquiries and documentation.
- Maintained organized filing and scheduling systems.
Guest Service Executive - Lemon Tree Hotel - Thimphu, Bhutan
(2020-01 - 2023-09)
- Managed guest inquiries, reservations, complaints, and VIP service requests.
- Supervised and trained front desk team members.
- Coordinated with housekeeping and maintenance teams.
- Handled billing, payments, and daily reports using PMS systems.
- Developed and implemented operational strategies to enhance guest satisfaction and service efficiency.
- Managed scheduling for executive meetings, ensuring optimal use of resources and time.
- Maintained comprehensive filing systems, improving document retrieval efficiency by organizing records systematically.
- Supported office operations by managing inventory supplies and ordering materials as needed.
- Implemented process improvements that enhanced administrative efficiency and reduced turnaround times for tasks.
Guest Service Associate - The Den - Bengaluru, India
(2019-01 - 2020-12)
- Performed efficient check-ins and check-outs.
- Assisted guests with reservations and special requests.
- Processed payments and maintained accurate records.
- Resolved guest concerns promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 99%.
- Mentored junior staff on best practices in customer service and hospitality management.
Office Assistant - Tashi Group of Companies - Thimphu, Bhutan
(2018-01 - 2018-12)
- Provided administrative support to senior management.
- Managed phone calls, emails, and correspondence.
- Prepared reports and maintained office documentation.
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling meetings and maintaining calendars for team members.
- Processed incoming correspondence, distributing materials to appropriate departments.
- Coordinated travel arrangements, optimizing logistics for staff movement.
