Nithin Thej

Dedicated and personable Customer Service Representative with over 5 years of experience in providing exceptional customer service. Adept at managing customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills and a proven ability to build and maintain positive relationships with customers.

JUN 2015 - DEC 2016 as a Customer Care Professional at American Express, New Delhi (Gurugram, India)

• Handle an average of 100+ customer inquiries per day via phone, email, and chat.
• Resolve customer complaints and issues efficiently, achieving a 95% customer satisfaction rating.
• Collaborate with team members and other departments to ensure timely resolution of customer concerns.
• Assist in training new hires and provide ongoing support to team members.

JAN 2017 - JUL 2021 as an Associate Product Consultant at CVENT, New Delhi (Gurugram, India)

• Provide expert advice on how the product can address client challenges and improve their operations.
• Conduct product demonstrations and presentations to showcase features and benefits to prospective and existing clients.
• Provide ongoing support to clients, addressing any questions or issues they encounter with the product.
• Work closely with sales, marketing, and product development teams to align on product strategy and client needs.

NOV 2021 - Present as a Real Estate Consultant at ABC Solutions (Self-Employed)

Bachelors of Engineering in Aerospace Engineering at Anna University (Chennai, India)