Noah Kay

• 5+ years of experience providing customer support in healthcare and retail industries
• Demonstrated ability to deliver exceptional solutions to clients with excellent problem-solving skills developed through years of customer support experience and collaboration with fellow office professionals
• Strong written and verbal communication skills with a proven track record of leadership, initiative, and eye for detail
• Ability to thrive in high-volume, fast paced environments answering 30+ phone calls per day and digitizing thousands of files each week

Professional Experience

Customer Service Associate

August 2024 – Present

• Maintained a consistently clean and organized store environment, ensuring shelves were neatly stocked and merchandise was properly displayed.
• Collaborated with management to develop and implement new marketing strategies, increasing customer engagement and sales.
• Provided attentive and personable customer service, fostering repeat business and driving upsells through product recommendations.
• Accurately managed cash handling and daily reconciliation, minimizing discrepancies and improving transaction efficiency.

Data Entry Clerk

June 2024 – August 2024

• Coordinated with multiple companies via phone and email, ensuring timely and precise exchange of information.
• Reviewed incoming documentation for accuracy before inputting and updating data in internal systems, reducing errors and streamlining record-keeping processes.
• Organized and archived medical paperwork from various locations across Canada, including scanning, uploading, and filing, enhancing information retrieval and record security.
• Prioritized teamwork, punctuality, and diligence in all tasks, contributing to a positive work environment and bolstering operational efficiency.

Data Entry Clerk & Receptionist

March 2021 – May 2023

• Managed 30+ daily phone calls while meticulously organizing tens of thousands of medical files, reducing backlog and inefficiencies in the client care process.
• Demonstrated adaptability and dedication, leading to a seamless transition to the role of Drug Testing Clerk upon contract completion as a data entry clerk.
• Aligned reception duties with office administration tasks, including IT ticketing, office sanitation protocols, and weekly PPE distribution, ensuring a safe and hygienic environment.
• Facilitated effective correspondence with social workers and executed high volumes of lab-data entry, contributing to seamless operations and timely decision-making.
• Generated daily reports and efficiently managed logistics using Excel, Avery, and MS Word, optimizing workflow efficiency and data accuracy.

Customer Service Representative

September 2020 – January 2021

• Delivered exemplary customer service, fostering positive relationships and enhancing customer satisfaction.
• Spearheaded the onboarding and training process for new team members, ensuring a smooth transition and effective integration.
• Exceeded daily quotas for recruiting monthly contributors, driving increased productivity.
• Promoted to Team Leader within one month, showcasing strong performance and leadership.

Digital Media Marketer

May 2019 – September 2019

• Presented research on market trends and employed branding strategies, leading to the successful launch of new product lines.
• Conducted thorough analysis of follower interaction rates to accurately assess return on investment.
• Developed product names and crafted compelling brand narratives, driving engagement and brand awareness.
• Created and maintained social media content across three Instagram accounts, cultivating meaningful connections and community involvement.

Education & Certifications

Google IT Support Professional Certificate. 2024

Career Essentials in Generative AI 2024

Python Data Structures August 2023

Hootsuite Platform Certification April 2019

Bachelor of Arts in Philosophy & History of Science and Technology

Dalhousie University & University of King’s College

Halifax, NS | September 2016 – May 2020

Junior IT Analyst Program

NPower Canada | Toronto, ON

March 2023 – June 2024

A 14-week intensive online course covering computer technology & project management essentials.

• Configure device operating systems, including Windows and Linux, while managing disk partitions and filesystems.
• Troubleshoot and problem-solve core service and support challenges, applying best practices for documentation, change management, and scripting.
• Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications.
• Configure and support PC and IoT device hardware.
• Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP.
• Develop a complete understanding of the Agile project management lifecycle, key techniques, and deliverables.