Nosa Ezomo

A Senior Business Analyst with over 10 years of experience delivering high-stakes digital transformations and regulatory initiatives in highly regulated sectors. Expert in Business Process Improvement, Requirements Management, and Stakeholder Engagement. Proven track record of leading projects through the full lifecycle—from Discovery and Alpha (feasibility and prototyping) to Beta and Live (implementation and optimization).

Specialist in aligning complex technology solutions with organizational strategy while maintaining rigorous security and data privacy standards. Active mentor and thought leader committed to developing capability within the professional community.

Business Analyst - Red Quadrant

(2026-01)

• Facilitate end-to-end requirement gathering by orchestrating stakeholder interviews and designing targeted questionnaires, ensuring 100% alignment between business needs and technical specifications.
• Conduct comprehensive research studies and gap analysis on existing business processes to identify bottlenecks, resulting in actionable insights for workflow optimization.
• Develop complex Data Flow Diagrams (DFDs) and process maps using MS Visio to resolve architectural inconsistencies and streamline data transitions.
• Architect robust solution frameworks that served as the blueprint for development teams, ensuring scalability, security, and long-term system stability.

Business Analyst - Royal London Mutual Insurance Society Limited

(2022-09 - 2025-08)

Regulatory Digitalisation: Led a high-priority project to automate data collation and submission for national tax compliance. Cybersecurity Remediation: Managed the remediation of critical vulnerabilities across the enterprise. SaaS Infrastructure Implementation: Directed the transition from legacy perimeter security to a modern Zero Trust architecture (ZTA).

• Conducted a deep-dive Discovery phase to identify manual bottlenecks and designed a digital solution.
• Reduced manual processing time by 50% and ensured 100% compliance with HMRC digital standards.
• Hardened network defences using the CBEST Framework; executed a strategic response involving network segmentation and a full revalidation of IDS firewalls.
• Enhanced the enterprise security posture and reduced the attack surface.
• Recertification of user management process and privilege principles to tighten network access controls.
• Spearheaded the implementation of a cloud-delivered SaaS solution to improve network security and operational flexibility.
• Established a 'secure-by-design' framework that aligned 100% of delivered capabilities with ZTA principles and NIST standards on Egress proxy controls.
• Implemented secure Internet access controls for the company.
• Elicited and translated complex business requirements into clear, actionable user stories, epics, and functional specifications for technical teams.
• Conducted an in-depth business study, identify areas for improvement, and provide 'fit-for-business' analysis. Document business process analysis and information flows, making it easier to sign off on initiatives.
• Maintained backlog transparency, ensuring every item is traceable to specific security controls and audit requirements.
• Facilitated workshops to clarify project objectives and secure buy-in from senior stakeholders and senior managers.
• Actively contributed to all Scrum ceremonies, ensuring the backlog was refined and user stories met the 'Definition of Ready.'
• Actively managed dependencies across Cloud, Identity, Endpoint, and SOC teams to ensure end-to-end delivery.
• Proactively engaged with Risk, Compliance, and Audit stakeholders to resolve issues early and provide outcome-based progress metrics.

Customer Assistant - Marks & Spencer

(2022-04 - 2022-09)

• Proactively engaged with a diverse range of stakeholders (customers) to identify specific needs and provide tailored recommendations, ensuring high levels of satisfaction.
• Executed tasks at a high volume and fast pace, strictly adhering to Standard Operating Procedures (SOPs) to maintain quality and consistency with customer-facing tasks.
• Managed stock replenishment and ensured data integrity regarding pricing and presentation standards to optimize service delivery.
• Facilitated point-of-service transactions, including digital 'Click & Collect' services, resolving immediate issues through effective communication and problem-solving.

Senior Business Analyst - Regulatory & Enterprise solutions - United Bank for Africa (UBA)

(2017-01 - 2022-04)

Key Accomplishment: Operational Excellence: Identified inefficiencies in national clearing processes.

Implemented

Straight-Through Processing (STP) integration within the core banking application. Achieved a 40% reduction in processing time and a 30% reduction in manual effort.

Payment Security: Managed the implementation of a robust Customer Security Controls Framework. Aligned internal processes with global SWIFT security standards. Reduced security incidents by 25% and improved payment transaction security.

Infrastructure Strategy: Spearheaded the selection of critical banking infrastructure, including Digital Banking and Card Management platforms. Directed the comprehensive business analysis, target state mapping and execution of a data centre migration mandated by the regulator with zero disruption. Mentorship & Leadership: Acted as a lead analyst for cross-functional teams, peer-reviewing technical specifications and establishing requirement traceability standards.

• Facilitated project kick-off sessions to provide overview of concepts, process design, objectives, scope, roles, and responsibilities, including facilitation of follow-up workshops and brainstorming sessions as required.
• Decomposed high-level business requirements into technical requirements.
• Participated in peer reviews of functional specifications, application previews, and test cases.

Technology Specialist - VAS & Product Support - International Business Machines (IBM)

(2012-12 - 2016-12)

Key Accomplishment: Strategic Planning: Collaborated on a five-year strategic plan that resulted in a 20% reduction in operational costs and capacity planning. Incident Reduction: Implemented proactive monitoring and preventive services that reduced total service outages by over 70%. Technical Leadership: Led end-to-end Data centre migrations, managing all phases from network layout to server migration.

MSc - Computer Science with Artificial Intelligence - University of Abertay, Scotland