Yaswant Juggessur
Operations & Business Manager with 10+ years of leadership experience in high-volume, regulated environments
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About
Operations & Business Manager with 10+ years of leadership experience in high-volume, regulated environments. Specialist in Workforce Optimization, Financial Oversight, and Logistics Coordination. Recently completed dual diplomas in Accounting and Business Administration, providing a rigorous foundation in P&L support, payroll accuracy, and labor cost management.
Proven track record of managing teams of 50+ and overseeing complex logistics for events of 700+ guests. Trilingual in English, French and Hindi.
Experience
Assistant Operations Manager Food & Beverage at The Westin Edmonton (2025-06 – Present)
- Direct daily operations for Banquets and Restaurant outlets, managing service flow for groups ranging from 10 to 700+ guests.
- Partner with senior leadership to monitor P&L reports, focusing on beverage cost control and departmental budget adherence.
- Manage bi-weekly scheduling and payroll for 50+ associates via UKG Atlas; implemented new scheduling efficiencies resulting in a consistent reduction of weekly labor hours in restaurant outlets.
- Lead proactive supply replenishment for high-turnover items (e.g., premium liquors), maintaining a 98% in-stock rate and ensuring zero service interruptions during peak volume.
Food & Beverage Supervisor at The Westin Edmonton (2023-03 – 2025-06)
- Spearheaded logistics for large-scale banquet functions and managed multi-outlet financial billing, ensuring 100% accuracy in revenue reconciliation.
- Coached frontline staff on guest recovery and service flow, driving a 15% improvement in overall departmental operational efficiency.
- Developed standardized menus and labeling systems to enhance brand consistency and organizational flow across all F&B outlets.
- Recognized for consistent high performance and leadership impact with a promotion to Assistant F&B Operations Manager within 24 months.
Food Service Supervisor at Western Budget Motels & Suites Ltd. (2019-07 – 2023-03)
- Directed high-volume food service and continental breakfast operations for a 200-room property, managing a rotating workforce of 25 staff.
- Managed multi-site inventory procurement and cost tracking; implemented streamlined ordering processes that improved stock accuracy and reduced waste.
- Provided cross-functional leadership for additional hotel departments, including laundry operations and facility upkeep across multiple locations.
Restaurant Supervisor at Paradise Cove 5-Star Hotel & Spa (2008-05 – 2015-02)
- Directed FOH operations for a 5-star resort environment, overseeing VIP functions and high-pressure fine-dining service delivery.
- Advanced from Waiter (2008) to Supervisor (2013) following a consistent track record of service excellence and leadership impact.
- Recognized as Employee of the Quarter (2014) for professionalism and dedication to departmental service standards.
Education
Diploma in Accounting & Payroll Administration – Prairie Western College (2023 – 2024)
Diploma in Business Administration – ABM College (2022 – 2023)
BSc (Hons) in Tourism & Hospitality Management – University of Technology (2021 – 2024)
