Noushin Mivehchi

Dynamic hospitality professional with 7+ years of experience in hotel operations, front desk management, and guest service leadership across Marriott, Choice Hotels, and full-service properties. Skilled in policy implementation, staff supervision, training, scheduling, and service recovery, with a proven ability to maintain operational efficiency and guest satisfaction. Adept at coordinating cross-departmental teams, managing budgets, overseeing maintenance, and ensuring smooth daily operations.

Recognized for fostering a positive team culture and delivering consistent service excellence that strengthens brand reputation and customer loyalty.

Director of Operations | Clinic Manager - Orangeville Foot Clinic - Ontario

(2021-12)

Director of Operations since Nov 2024

• Lead operational strategy, financial management, service delivery, and marketing execution in a client-centred service environment.
• Train and mentor staff on client service, communication, conflict resolution, and service techniques that improve retention and team performance.
• Analyze business performance and implement process improvements that enhance efficiency, elevate the client experience, support revenue growth, and strengthen market position.

Hospitality & Tourism Instructor - Tamwood International College - Toronto, ON

(2022-08 - 2024-11)

• Led delivery of the full one-year Hospitality certificate program, teaching all six courses within the curriculum.
• Delivered instruction in Customer Service, Cross-Cultural Communication, Project Management, Sustainable Tourism, Event Planning, and Sales & Marketing in the Hotel Industry.
• Designed and managed all course components independently, including curriculum planning, lesson content, projects, assessments, exams, and grading.
• Prepared students for hospitality careers through practical, industry-aligned teaching focused on operations, service excellence, and professional readiness.

Director of Sales & Guest Services - Choice Hotels Canada - Mississauga, ON

(2019-01 - 2022-01)

• Contributed to revenue management strategy through active participation in revenue maximization meetings, demand forecasting, and pricing discussions.
• Analyzed competitor set positioning, market trends, and business pace to support pricing decisions and identify revenue growth opportunities.
• Supported forecasting and pricing decisions by monitoring market conditions, occupancy trends, and competitor set activity to help maximize hotel revenue performance.
• Led sales and guest services strategy while contributing to revenue optimization within a national hotel brand environment.

Assistant Operations Manager - Toronto Don Valley Hotel & Suites - Toronto, ON

(2018-05 - 2019-02)

• Supported day-to-day Hotel Resort operations, ensuring service consistency, team coordination, and smooth execution in a high-volume full-service environment.
• Performed Manager on Duty responsibilities on a rotational basis, making operational decisions and responding to daily service, staffing, and guest-related issues.
• Worked closely with operational teams to maintain performance standards, support workflow efficiency, and ensure a positive guest experience across the property. Gain different experiences in resort hotels.

Front Desk Supervisor - Sheraton Parkway Toronto North Hotel & Suites - Toronto, ON

(2017-05 - 2018-05)

• Supervised daily front desk operations, ensuring smooth guest arrivals, departures, service consistency, and strong team coordination.
• Supported room assignment and inventory flow, front office communication, and operational coordination across daily hotel operations.
• Demonstrated familiarity with Marriott loyalty program standards, member recognition, and branded guest service expectations.

Front Desk Supervisor | Night Auditor - Aloft Montreal Airport - Montreal, QC

(2015-05 - 2017-05)

• Supervised front desk operations and guest service delivery in a Marriott-branded airport hotel environment.
• Performed night audit responsibilities, including daily revenue reconciliation, posting transactions, balancing accounts, and preparing end-of-day reports.
• Supported overnight hotel operations by resolving guest concerns, handling late arrivals, and responding to operational issues with sound judgment and professionalism.
• Worked in a fast-paced airport hotel setting, serving a diverse guest mix with strong focus on responsiveness, accuracy, and service consistency.

Certificate - Revenue Management - Cornell University (2020-03 - 2020-09)

Diploma - AI for Business - Artificial Intelligence (2024-02 - 2026-02)

DÉC - Hotel Management - Collège LaSalle, Montréal (2014 - 2017)

Bachelor's Degree - Business / Corporate Communications - Islamic Azad University (1995-02 - 2000-02)