Restaurant Supervisor - MONTANA'S BBQ & BAR - Oakville, ON
(2023-05)
- Direct Operations: Oversee front-of-house activities for a high-volume establishment, ensuring peak service standards during high-traffic periods.
- Team Development: Lead and mentor a diverse service team on safety protocols, brand standards, and evolving regulatory requirements.
- Issue Resolution: Act as the primary point of contact for guest inquiries, resolving high-stakes concerns with professional diplomacy to ensure brand loyalty.
- Administration: Manage labor scheduling and inventory auditing to minimize waste and optimize operational costs.
Server / Bartender - MONTANA'S BBQ & BAR - Oakville, ON
(2016-08)
- Revenue Generation: Consistently exceed sales targets by implementing strategic upselling techniques and specialized product knowledge.
- Bar Management: Oversee full-cycle bar operations, including cocktail preparation and strict adherence to responsible alcohol service guidelines.
- Cross-Functional Coordination: Synchronize communication between kitchen and floor staff to reduce wait times and enhance the guest experience.
Customer Service Representative - LCBO - Mississauga, ON
(2016-11 - 2020-12)
- Consultative Sales: Provided curated product recommendations while managing high-volume financial transactions with zero-variance accuracy.
- Training: Facilitated regional onboarding by instructing new hires on POS functionality and loss prevention strategies.
- Merchandising: Maintained inventory integrity through meticulous stock management and visual merchandising.
Caseworker (Practicum) - SHERIDAN COLLEGE - Oakville, ON
(2020-01 - 2021-04)
- Data Integrity: Administered sensitive client intake and admissions documentation with a focus on 100% confidentiality and accuracy.
- Workflow Optimization: Reorganized digital filing systems to enhance administrative speed and information retrieval.
