GROUP BUSINESS MANAGER Nov. 2009 - Dec. 2022
Redington Ltd., Chennai, India - Sales, Business Operations and Customer service
- Acted as an interface between the brand, company and the customers
- Handled HP/Samsung commercial and consumer print segment and IT products in retail stores
- Spearheaded the entire sales, business development/operations and fronting customer service functions in the assigned Stores
- Independently turned-around the loss-making business of ViewSonic Monitors to profitable
- Determined and developed sales forecasts, product pricing, customer receivables and account payables
- Analyzed market trends & accordingly chalking out measures for countering competitions
- Designed detailed strategic business plans for retail stores
- Provided Pre-& Post-Sales Support to Sales Personnel in the form of pricing, product clarification & delivery
- Identified and networked with financially strong & reliable channel partners, resulting in deeper market penetration & reach
- Merchandising in retail outlets, organized products with pleasing displays and driven daily sales .
- Interfaced with key decision makers in target organizations for ascertaining requirements, making presentations & delivering need-based product solutions,ensuring speedy resolution of queries & grievances to maximize client satisfaction levels
- Lead and monitored the performance of team members to achieve corporate goals, organizing regular vendor trainings to enhance their skills and creating a dynamic environment that motivates high performance amongst the team members
- Interacted with Finance and Logistics team for PO budgeting & inventory/space planning
- Well versed in SAP S/4 HANA software(material management, sales and distribution), JBA & MS Office Suit
