Omar Morrison

Customer-focused professional with experience in retail sales, client services, athletics, and outdoor work environments. Passionate about building genuine relationships, delivering exceptional guest experiences, and helping people find solutions that meet their needs. Recognized for strong communication, adaptability, teamwork, and a commitment to continuous learning. Enjoy thriving in fast-paced environments where collaboration, problem-solving, and community engagement are valued.

Sales Associate - Apple - Ottawa, ON

(2024-08 - 2025-01)

• Delivered exceptional guest experiences by identifying customer needs and recommending tailored technology solutions.
• Developed expert product knowledge across Apple devices, services, and accessories to confidently educate customers and guide purchasing decisions.
• Supported customers through troubleshooting, setup, training, and post-purchase service, creating lasting customer relationships.
• Processed purchases, returns, exchanges, and appointments using point-of-sale systems while maintaining accuracy and efficiency.
• Collaborated with team members to achieve store objectives and maintain a welcoming, customer-focused environment.
• Thrived in a fast-paced retail setting while consistently delivering outstanding service.

Investment Representative - TD Waterhouse - Ottawa, ON

(2025-05 - 2026-09)

• Delivered personalized client experiences by understanding individual needs and recommending appropriate solutions.
• Built strong, trust-based relationships through effective communication, active listening, and problem solving.
• Managed transactions and client requests with accuracy and attention to detail while maintaining a high standard of service.
• Resolved inquiries efficiently while balancing multiple priorities in a dynamic environment.
• Collaborated with colleagues to deliver a seamless and positive client experience.

Landscaper - Ace landscaping - Ottawa, ON

(2024-08 - 2025-01)

• Worked outdoors daily in varying weather conditions while maintaining a strong commitment to quality and safety.
• Engaged directly with customers to understand project needs and ensure a positive service experience.
• Performed physically demanding work including lifting, transporting, and organizing materials and equipment.
• Demonstrated reliability, adaptability, and teamwork while managing changing priorities and tight timelines.
• Promoted landscaping services through community outreach and customer engagement.

Men's Basketball Operation - University of Ottawa - ON

(2020-09 - 2025-05)

• Supported operations for a high-performance varsity athletics program serving athletes, coaches, staff, and community partners.
• Coordinated logistics, equipment management, and game-day operations in a fast-paced environment.
• Built strong relationships with diverse stakeholders while supporting team success.
• Demonstrated leadership, communication, and teamwork through collaboration with athletes and coaching staff.
• Contributed to an inclusive and positive team culture focused on continuous improvement.skills while supporting a common goal.

Respite Worker - Service Coordination for People with Developmental Disabilities - Ottawa, ON

(2023-09 - 2024-03)

• Delivered individualized support while building strong, trusting relationships with clients and families.
• Demonstrated patience, empathy, and strong communication skills in dynamic situations.
• Adapted quickly to changing needs and priorities while maintaining a safe and supportive environment.
• Collaborated with caregivers and support teams to ensure consistent and effective care.

Officer Support - Employment and Social Development Canada (ESDC) - Gatineau, QC

(2026-08)

• Coordinate multiple priorities and projects while ensuring timely and accurate delivery of key products.
• Analyze information and prepare briefing materials, reports, and presentations for senior leadership.
• Build strong working relationships with stakeholders to resolve issues and support organizational goals.
• Adapt quickly to changing priorities while maintaining high standards of quality and service.

Regulatory Affairs Officer - Public Health Agency of Canada (PHAC) - Ottawa, ON

(2025-10 - 2026-05)

SG-SRE-04

• Coordinated regulatory projects and workplans, tracking milestones, priorities, and key deliverables.
• Analyzed policies and regulatory documents, providing research, reporting, and drafting support.
• Collaborated with management and stakeholders to resolve issues, communicate updates, and support informed decision-making.

Creative Director - Simplicity Strategies - Ottawa, ON

(2023-04)

Founded and led an independent consulting practice focused on designing structured, data-informed solutions to support organizational planning, decision-making, and operational efficiency.

• Analyzed operational and program information to identify patterns, risks, and inefficiencies, and developed practical frameworks to support evidence-based decision-making.
• Designed and implemented structured data analysis and information management approaches, ensuring accuracy, consistency, and compliance with ethical and privacy considerations.
• Developed and implemented workflow automation and process improvements to streamline operations, reduce manual effort, and improve reliability and timeliness of outputs.
• Applied strong judgment and governance principles to ensure transparency, accountability, and responsible use of analytical tools in all client engagements.

Regulatory Affairs Officer - Health Canada - Ottawa, ON

(2023-04 - 2024-01)

• Screened and evaluated medical diagnostic device applications for compliance with the Food and Drugs Act and associated regulations, supporting safe, timely, and risk-based market access.
• Prepared clear, structured regulatory communications and technical guidance for manufacturers and internal stakeholders, translating legislative and policy requirements into actionable compliance direction.
• Managed and maintained regulatory records and submission files, ensuring accuracy, completeness, proper classification, and adherence to established regulatory protocols.
• Provided timely regulatory interpretations and issue resolution, contributing to streamlined review processes, reduced delays, and improved consistency in regulatory decision-making.

Laboratory Intern - Lallemand - Montreal, QC

(2022-01 - 2022-09)

• Maintained accurate experimental records and standard operating procedure SOP compliance, ensuring data integrity and reproducibility.
• Analyzed and presented results to senior scientists, supporting process improvements and quality outcomes.
• Collaborated with multidisciplinary teams to troubleshoot issues and enhance process efficiency.

Program Assistant - City of Ottawa Camp - ON

(2019-05 - 2019-09)

• Led recreational activities for children while maintaining a safe, engaging, and inclusive environment.
• Built positive relationships with participants, families, and team members.
• Adapted programming and activities to meet diverse participant needs.
• Demonstrated leadership, communication, and conflict-resolution skills.
• Supported daily operations, event setup, and administrative tasks.

Crew Member - Youth In Policing Initiative (YIPI) Employment program with Ottawa Police Services - ON

(2018-09 - 2019-06)

• Represented the Youth in Policing Initiative through community engagement and public service activities.
• Collaborated with police and community partners on projects supporting local residents.
• Developed strong communication, teamwork, and leadership abilities.
• Assisted with event planning, logistics, and community outreach activities.

Crew Member - McDonalds - ON

(2017-03 - 2018-12)

• Delivered fast, friendly, and efficient customer service in a high-volume environment.
• Processed orders and payments accurately while maintaining excellent service standards.
• Collaborated with team members to meet operational goals during peak business periods.
• Maintained clean, organized, and welcoming customer-facing spaces.

Bachelor of Science, Honours in Biomedical Science (Co-op), Cum Laude - Biomedical Science - University of Ottawa (2019-09 - 2024-04)