Orly John Namoro

Results-driven bartender and hospitality leader with 5+ years of experience in high-volume hotels, restaurants, and premium bars. Skilled in craft cocktails, team leadership, inventory management, and guest experience. Proven track record of increasing sales, training high-performing teams, and maintaining exceptional service standards in fast-paced environments.

Bartender at Delta Hotels Calgary Airport In-Terminal (2025-06 – Present)

• Deliver high-volume beverage service while maintaining a two-minute service standard
• Trained and mentored new bartenders on service standards, POS systems, and cocktail preparation.
• Crafted a variety of world-renowned cocktails and mixed beverages; focused on enhancing customer experience
• Delivered exceptional bar service and effectively resolved customer concerns
• Managed bar opening and closing duties; supervised and trained new team members
• Contributed to product development and actively engaged in weekly manager meetings
• Monitor inventory and ensure availability of high-demand products
• Maintain a safe, organized, and clean bar environment
• Record inventory and financial transactions and prepare weekly reports
• Provide attentive guest service and accurate order processing

Bartending Instructor / Trainer (part time) at Local Bartending School (2024-06 – Present)

• Trained and certified aspiring bartenders on high-volume speed techniques, alcohol awareness, and exact recipe execution.
• Evaluated student performance on mixology, point-of-sale (POS) operations, and guest service standards.
• Educated and mentored up to 5 students per class on professional pour mechanics, glassware selection, proper garnishing, and exact recipe execution for classic and modern cocktails.
• Drilled students on speed-tendering drills and multi-order management to prepare them for extreme high-volume environments.
• Conducted deep-dive workshops on spirit profiles, wine regions, beer pairings, and advanced craft cocktail mixology

Bartender at Sheraton Suites Calgary Eau Claire (2024-07 – 2025-10)

Flower and Wolf

• Spearheaded a peer-to-peer training program for 8 newly hired staff members, reducing onboarding time by 30% and ensuring 100% compliance with house pouring standards.
• Curated 3 seasonal craft cocktail menus that increased overall quarterly bar sales by 18%.
• Managed daily stock rotations and inventory counts, cutting monthly product waste by 12%

FOH Manager / Bartender at RECIPE UNLIMITED CORPORATION (2021-10 – 2024-07)

East Side Mario's & Fionn MacCool's

• Managed daily restaurant operations, reservations, staffing, and service execution
• Balanced high-volume bartending shifts with front-of-house shift management, guest relations, and cash reconciliation.
• Supervised floor and bar staff while maintaining profitability, food safety, and premium beverage service standards.
• Scheduled teams to balance service levels and labor efficiency
• Trained employees on hospitality standards and operational procedures
• Maintained compliance with corporate and safety requirements
• Oversaw inventory and front-of-house presentation

Associate Degree in Hotel & Restaurant Management – Arellano University (1999 – 2002)