Pallavi Mehra

Experienced and certified Change Management professional with over 9+ years of expertise in change management, corporate communications, public relations, and identifying process transformation opportunities. Proficient in orchestrating successful change programs, integrating cutting-edge business solutions, and optimizing organizational processes. Demonstrated ability to enhance operational efficiency, secure stakeholder buy-in, and mitigate resistance to change.

Dedicated to continuous improvement and ensuring smooth organizational transitions. Adept communicator and collaborator with a proven track record of building consensus and fostering cultures of excellence across all organizational hierarchies.

Senior Change Manager – OCM Lead March 2022 to Jan 2024

Cognizant Technology Solutions, Canada (Gilead Sciences)

• Created targeted change initiatives for technology implementations, impaction over 30,000 employees. 
• Designed and executed a strategic change management plan, integrating innovative practices that improved the overall success by 25%.
• Instrumental in driving adoption and utilization of new M365 systems across departments, achieving a 60% increase in operational efficiency. 
• Managed cross-functional stakeholder engagement, ensuring project alignment with business objectives and seamless communication that reduced resistance rates. 
• Developed a comprehensive risk management framework, identifying problem areas and implementing solutions for the end users. 
• Partnered with subject matter experts to develop compelling end-user trainings, communication content, newsletters, intranet communication and stakeholder management strategies for change initiatives, while also creating an integrated storytelling strategy to align narratives with strategic goals across various communication channels.
• Maintained and updated Change Management Procedure and Standard Operating Procedure documents, Best Practices document, Quick Reference Guides, Training Manuals, and Knowledge Base articles.
• Worked closely with ITLT, COE, and CAB teams to ensure smooth change transitions.
• Collaborated with project leads to integrate Change Management activities thoroughly into overall project plans and approaches.

Key Achievements

• Headed change management for enterprise-wide Zoom Workspaces roll out across 35 global locations achieving 90% adoption.
• Strategically integrated Bring Your Own Device policy across 35 locations globally achieving 100% adoption. 
• Internet Explorer Decommissioning – Conducted workshops to give better insights to the affected users and migrated tools supported by internet explorer to Microsoft Edge. 
• Defined and implemented a year on year phased OCM strategy for the annual Windows update across the organization achieving 85%+ compliance each year. 
• Developed data protection labels and training for M365 products across organization, maximizing collaboration and productivity and compliance.

Change Manager / Communications Specialist Nov 2021 to January 2022

Mitrex Inc, Canada

• Collaborated cross-functionally with IT and sales department to streamline change processes, enhancing operational efficiency by 40%. 
• Conducted impact assessment and developed change management plan to migrate the manufacturing unit works to a new technology. 
• Monitored and reported on change adoption metrics, providing insights and recommendations to senior leadership for continuous improvement. 
• Developed targeted communications and executed successful media campaigns for positive coverage in top-tier outlets, aligning messaging with change objectives.
• Supported the coordination of impactful events like product launches, press conferences, and webinars.
• Managed development of corporate communications materials, ensuring consistent branding and messaging across channels, with a focus on change narratives.

Key Achievements

• Developed and executed a comprehensive change management strategy for a large-scale ERP implementation, ensuring a smooth transition and minimal business disruption.
• Managed the change management process for company-wide restructuring initiative, resulting in a 90% adoption.
• Secured editorial placement in 5+ prominent solar niche magazines including PV Magazine, Solar Power World, and Energy Manager Canada, amplifying brand visibility significantly.
• Generated over 340 press release pickups for "The Solar Roof Press Release," leading to widespread media coverage and heightened interest in the organization's offerings.

Change Management & Communications Manager Nov 2017 to October 2020

Knowledge Tree Career Training & Educational Services, Mumbai, India.

• Facilitated change management workshops for employees and managers, resulting in a 30% increase in employee engagement and a 20% decrease in resistance to change. 
• Provided comprehensive monitoring and evaluation of change processes, delivering regular updates to senior leadership and driving a 15% increase in stakeholder satisfaction.
• Led project management tasks, designed information technology computer-based training programs, and created navigational help tools for learners. 
• Managed end-to-end execution of marketing campaigns, ensuring alignment with organizational change initiatives and optimizing outcomes.
• Produced impactful marketing collateral and social media content, seamlessly integrating messaging to support organizational transitions.
• Formulated customer development strategies to enhance market penetration and drive business growth.
• Led business development efforts aligned with company goals, conducting market research and analysing industry trends.

Client Servicing Assisting Manager May 2017 to September 2017

Showbiz Experiential Communication - Havas Group, Mumbai, India.

• Planned and directed events and workflows for diverse clients, including Nissan, ICICI Bank, KTM Bikes, MAN Truck, and others.
• Managed online, email, and in-person employee communication via internal intranet platforms.
• Developed business presentations, analyzed reports, and fostered vendor relationships for seamless event and campaign operations.

Key Achievements

• Orchestrated a successful event, marketing, and PR campaign for Nissan Datsun and Nissan Micra at Grand Hyatt, Goa, spanning three days.
• Coordinated and managed approximately 60 journalists, resulting in press coverage by 40+ media outlets and heightened product interest.

Senior Media Planner & Client Servicing Executive November 2015 to October 2016

Umbrella Aegis, Mumbai, India - Media Planning Agency

• Managed day-to-day campaign operations across specific channels.
• Developed effective pan-India BTL campaigns for product promotion.
• Executed media buying for OOH and BTL platforms, optimizing ROI through strategic investments.
• Coordinated media launches in collaboration with marketing and sales teams.
• Collaborated with prominent brands such as Nissan, Maruti Suzuki, KTM Bikes, Axis Bank, and OnePlus.
• Tracked advertising and media campaign performance, offering valuable insights for improvement.

Top of Form

• Negotiated favorable contracts with media sellers.

Communication Specialist July 2014 to August 2015

Bahujan Vikas Aaghadi - Local Political Party, Mumbai, India.

• Developed and edited news articles, messages, and various content pieces.
• Coordinated multi-media public relations campaigns.
• Crafted engaging copy with captivating headlines for print and web platforms.
• Created effective talking points for media interviews and public speeches.
• Organized and managed Honey Singh's Ice Bucket Challenge, drawing over 8,000 participants across 2 days, with extensive coverage by journalists from across Mumbai.

Masters in Advertising & Public Relations 08/2012 – 07/2014

School Of Broadcasting & Communication, Mumbai

Bachelors of Mass Media 07/2009 – 08/2012

Viva College of Arts, Commerce & Science, Mumbai

Certifications

CSM – Scrum Alliance

Change Management Foundation – APMG

Change Management Practitioner - APMG