Paolina Leo

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Assistant Manager at VapeLuv (2023-01 – Present)

• Worked alongside the Front Store Manager to help build weekly schedules for the store.
• Helped navigate any customer problems with devices that may come up, such as defective, leaking, non firing issues.
• Responded accordingly to any google business reviews.
• Came up with ideas of bundle deals and promotions for in store and online to bring more traction to the company.
• Worked with a team on creating newsletters via Shopifys platform that would be sent out to all clients in our database to let them know of a upcoming sale.
• Tracked KPIs to ensure we were reaching our target audience and goals
• Responsible for opening and closing procedures such as counting the till, closing out the debit and credit transactions and ensuring the safe balances.
• Ensured all online orders were fulfilled on time via Shopifys platform.
• Answered any customer questions regarding different vape brands and nicotine strengths.
• Received incoming inventory to the store and ensured it was correct.
• Placing the stores weekly orders from our distributors and creating purchase orders for them.
• Responsible for processing any defective device returns and submitting them back to the manufacturer.
• Maintaining and building a strong relationship with our businesses regular clients.

Automotive Detailer at AlphaShine (2020-01 – 2023-12)

• Responsible for deep cleaning full exterior and interior of vehicles that arrived
• Kept work spaces tidy at all time (hoses wound up, vacuums put away, chemicals kept in order)
• Selling membership packages for monthly car detailing services
• Refilled chemicals following all WHIMIS precautions
• Answered any customer concerns upon pickup, such as suggesting polishing for scratches or ceramic coating for longevity of paint life
• Prepared new and used cars for showroom for multiple dealerships located in downtown Toronto

Cosmetician/Cashier at Shoppers Drug Mart (2016-01 – 2019-12)

• Held four positions interchangeably within the store, including cosmetician, cashier, merchandiser, and postal clerk
• Performed open/close procedures, such as counting float sheets and balancing tills
• Processed customer transactions, including OLG lottery purchases and returns/exchanges
• Set up planograms, store displays, and POP
• Cycle count low stock using PDT system
• Stock, clean, and affix sale tags to shelves
• Provide cosmetic consultations to customers and make appropriate product suggestions
• Operated Canada Post RPS system; sorted and processed parcels
• Performed MoneyGram financial transactions after completing customer identity verification
• Knowledge of FINTRAC/Anti-money laundering

OSSD – YORK MEMORIAL C.I (2014-01 – 2018-12)