Patrick Ondoua

More than five years of combined experience in business analysis, project coordination, continuous improvement and performance monitoring.

Graduate

Diploma (D.E.S.S.) in IT Business Analysis at HEC Montréal: business needs, BPMN, requirements, acceptance criteria and solution design. Process-, stakeholder- and digital-transformation-oriented profile, with the ability to structure needs and support deployment.

Project Manager / Business Analyst - Sélect Immo - Cameroun

(2021-01 - 2024-12)

• Analyze operational and business needs, formalize administrative and commercial practices, and translate findings into structured improvement opportunities.
• Map and clarify current processes, identify pain points, document gaps and contribute to defining more effective target practices.
• Coordinate exchanges with stakeholders, follow up on action items, manage priorities and maintain alignment between needs, decisions and the progress of initiatives.
• Produce reports, tracking dashboards and decision-making summaries to provide clear visibility into results, risks, gaps and areas of attention.

Junior Project Analyst – Performance Monitoring / Continuous Improvement - Programme PEA-Jeunes (FIDA)

(2018-01 - 2021-12)

• Collect, consolidate and analyze monitoring information to support initiative steering, results evaluation and decision-making.
• Participate in workshops with stakeholders, clarify needs, follow up on action items and support continuous improvement of practices.
• Structure data, indicators and monitoring reports to improve visibility into microproject progress, observed gaps and adjustment needs.

Operations Analyst - Metro Inc. - Québec

(2024-01 - 2026-12)

• Analyze performance indicators, operational gaps and pain points to identify process improvement and customer experience opportunities.
• Document work practices, structure key information and produce monitoring reports to support operational steering, prioritization and decision-making.
• Collaborate with frontline stakeholders to surface needs, clarify issues, validate findings and support the formulation of optimization opportunities.
• Map processes and contribute to a customer service maturity assessment to support standardization, continuous improvement and the adoption of best practices.

Supervisor - Metro Inc. - Québec

(2026-01)

Graduate Diploma (D.E.S.S.) - IT Business Analysis - HEC Montréal

Master's Degree - Project Management, Analysis and Evaluation - ESSEC Business School (2018)

Bachelor's Degree - Law - Université de Ngaoundéré (2009)