Technical Support Representative at Concentrix (2025-08 – 2026-02)
Providing technical support to clients with phone and computer issues, managing subscriptions and services, and implementing security measures.
- Help clients with their tech issues with their phones and computers
- Walk clients through how to adjust their phone services and settings to their liking
- Go over subscriptions and purchase history with clients
- Perform security measures like ban payment methods and accounts if any fraudulent activity
- Work with clients of varieties of different ages and technological skill levels
- Consistently able to get the best out of each interaction whether with perfect surveys from clients and able to explain policies to clients while being able to effectively communicate to clients of varying emotional levels
Financial Service Representative at Cash Money (2025-01 – 2025-04)
Assisting clients with financial services including loans, lines of credit, and payment arrangements.
- Follow up with clients regarding their past due amounts to setup times for clients to pay back
- Setup loans and lines of credit for clients
- Go over details such as interest rates and payment due dates
- Assist clients with financial needs such as payouts for their loans and lines of credit
Financial Services Representative at RBC (2024-02 – 2024-11)
Providing customer support for RBC credit card services and financial guidance to clients.
- Answer any questions clients have regarding their RBC credit card
- Advise them the best way they can handle a given financial situation
- Learned how to use multiple complex computer programs
- Advised them how to navigate things like interest rates
- Assist them with their online banking and how to use their rewards points through our system
- Change their credit card to fit their needs
- Raise or decrease the limit on their card
- Assist with removing co holders from cards
- Advise them how to navigate complex situations in a friendly manner and what to do for what suits their needs
- During the busiest days, would handle upwards of 100 calls per day
General Laborer at VOORTMAN COOKIES (2023-09 – 2023-11)
Manufacturing and production support for cookie production facility.
- Make sure machines are running properly by cleaning them and making sure the proper product is being put through
- Report and properly calculate how much food was put into production
- Assist with multiple machines when necessary
- Change over the food when switching to a new product
Customer Service Representative at Alorica (2017-05 – 2023-09)
Outbound sales and customer service role focused on converting calls into plan sign-ups with strong performance metrics.
- Job was to take outbound calls and to encourage people to take on one of our plans
- Learned how to take advantages of situations presented to me, turning any negative experience into a positive one and to make the most out of every conversation I was in
- Had to think on my feet to adapt my pitch to each individual customer's needs
- I am either near the top of the top sellers list at the end of every month or am the top seller on a consistent basis
- While working with Manulife through Alorica, have consistently been near the top of the top callers at end of every month
- Consistently ends calls with customers satisfied
General Labourer at Mondelez International (2015-05 – 2017-02)
Manufacturing and production support for candy manufacturing facility with focus on quality control and team coordination.
- Job was to show up at Mondelez International and work with multiple different people making sure the machine we were working on that day was clean and running safely and smoothly
- Had to work in fast paced environment making sure to keep up the pace on my end of the machine so that others can keep up the pace on their side
- Worked with people of many different personalities and backgrounds and learned how to cultivate an effective working relationship with those around me
- Had to consistently check the food to make sure that quality candy was being created and packaging was correct
- Kept area clean so we could work effectively and also make sure the other group could work effectively
- Proved to be a reliable person who reinforced a positive working environment during 12 hour shifts
