Paul Oteng

Compassionate and dependable client support professional with over five years of experience working with children, youth, and vulnerable populations in educational and community settings. Skilled in crisis intervention, client advocacy, conflict resolution, behavioural support, and documentation. Currently employed with Paladin Security Group, providing safety and client-focused support in high-pressure environments.

Experienced in building trusting relationships, connecting individuals with community resources, and promoting dignity and respect in all client interactions. Committed to working independently and collaboratively within multidisciplinary teams.

Security Officer - Paladin Security Group - St. John's, NL

(2026-03)

• Built positive professional relationships with clients, visitors, and vulnerable individuals in high-pressure environments.
• Responded to emergencies, behavioural concerns, and crisis situations using de-escalation, effective communication, and conflict resolution techniques.
• Assisted individuals in accessing emergency assistance and support services while maintaining confidentiality and organizational compliance.

Child and Youth Counselor - AngloGold Ashanti - Ghana

(2022-06 - 2024-04)

• Provided emotional, behavioural, and social support to youth facing personal and family challenges; developed their interpersonal, communication, and problem-solving skills.
• Built trusting relationships with clients through active listening and client-centred support; collaborated with schools, community organizations, and families to improve outcomes.
• Maintained accurate documentation, case records, and progress reports to support continuity of care and informed decision-making.

Community School Teacher - Konongo Odumase Community School - Ghana

(2018-12 - 2021-01)

• Fostered an inclusive, respectful learning environment for students from diverse backgrounds and promoted student well-being through mentorship and individualized support.
• Used conflict resolution and positive behaviour management strategies to support student success and maintain a safe, supportive environment.

Child and Youth Support Volunteer - Edwenase Rehabilitation Centre - Ghana

(2015-01 - 2017-03)

• Supported vulnerable youth with daily living activities, housekeeping, safety checks, and medication reminders in a residential setting.
• Implemented behaviour support strategies and provided emotional support while maintaining professional boundaries and promoting client independence.

Master of Education - Educational Leadership - Memorial University of Newfoundland and Labrador

Master of Philosophy - Disability, Rehabilitation and Development - Kwame Nkrumah University of Science and Technology

Postgraduate Diploma in Education - University of Education, Winneba

Bachelor of Arts - Economics and Entrepreneurship - University for Development Studies