Client Support
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As a dedicated and results-driven professional with over nine years of experience in customer success and client service, I am passionate about helping businesses build lasting relationships with their customers. My expertise lies in understanding client needs, driving retention, and leveraging data-driven insights to optimize processes that enhance customer satisfaction.
In my career, I’ve had the privilege of:
Managing over 500 client accounts and ensuring exceptional service delivery as a Subject Matter Expert at ADP.
Collaborating with senior leaders to optimize HR and payroll solutions while troubleshooting complex issues.
Identifying process improvements to reduce resolution times and boost client satisfaction scores in my current role at Vista Services.
I thrive in dynamic, fast-paced environments where innovation, teamwork, and customer focus are at the core. Whether mentoring teams, solving challenges, or aligning strategies with client goals, I am committed to delivering value and fostering trust.
I'm particularly interested in opportunities within customer success, account management, and operations, where I can leverage my skills to make a meaningful impact.
Results-driven professional with 10+ years of experience in client service, technical consulting, and data analysis. Skilled in delivering solutions that enhance operational efficiency and client outcomes. Proficient in managing cross-functional teams, resolving complex issues, and leveraging advanced tools. Currently expanding technical expertise by learning Python for automation and data analysis.
Nova Scotia Community College – Sydney, Nova Scotia Certificate - American Sign Language (ASL) Studies; American Sign Language I & II
Gravenhurst High School – Gravenhurst, Ontario Ontario Secondary School Diploma
