Central Operation Manager, Moove Operating Co | Dubai, U.A.E December 2021 – February 2024
As Central Operations Manager at Moove Operating Co. I optimized global operations, reducing inefficiencies by 25% within 6 months, leading to a $200,000 cost-saving initiative. Leveraging innovation and collaboration, I facilitated a 20% increase in vehicle ownership opportunities, driving sustainable growth and economic empowerment for entrepreneurs.
- Spearheaded crisis management as lead operations Manager, swiftly delegating tasks to mitigate operational risks in a high-pressure market environment resulting in a 30% reduction in vehicle churn rate and a 15% improvement in pick-up rate within 15 weeks.
- Orchestrated the operational turnaround initiative, successfully reassigning about 500 UBER vehicles back on the road within 8 weeks, yielding a revenue of $8.1 Million.
- Authored 3 strategic brand revitalization projects, enabling Moove to realign product offerings with target markets, resulting in a monthly savings of $200, 000.
- Project-managed business launches in Dubai, London, and Cairo, driving a 20% revenue increase and expanding the company's global footprint.
- Drove the $1 Million Global Office renovation project, enhancing employee comfort and reinforcing the company's global branding image.
Head, Brand Onboarding | Operation Manager, Kitopi | Dubai, U.A. E October 2019 – November 2021
As Brand Onboarding/Operations Manager at Kitopi, streamlined integration of diverse culinary brands, leveraging technology to enhance scalability, resulting in a 25% increase in order processing efficiency and a 20% improvement in customer satisfaction ratings with leading food service aggregators.
- Expanded brand portfolio to 100 international brands within 12 months by strategically launching renowned names like Papa John's, Pizza Express, and Applebee's in key locations.
- Conducted comprehensive due diligence on acquisition brands, analyzing financial, operational, and legal factors to mitigate risks and optimize opportunities. This resulted in a 20% increase in successful acquisitions and a 15% reduction in post-acquisition integration time, enhancing overall operational efficiency.
- Demonstrated cross-functional integration leadership by overseeing acquisitions totalling $15M, coordinating diverse teams, and driving revenue growth by 10% through seamless integration.
- Identified and rectified operational inefficiencies, yielding over $2M in cost savings within the initial 6 months post-acquisition.
- Optimized brand positioning for revenue generation, achieving a 70% profitability rate across the brand portfolio while ensuring smooth transfer of personnel, processes, and systems into the existing ecosystem.
Hospitality Key Account Manager, TinkLabs | London, United Kingdom June 2018 – June 2019
As Key Account/Operations Manager at TinkLabs, I foster key relationships and optimize operations, integrating our technology platform to empower global travellers, ensuring seamless exploration of the world.
- Drove 15% revenue growth through strategic partnerships and client retention efforts while achieving a 95% customer satisfaction rating by proactively addressing client needs and resolving issues.
- Reduced processing time by 20% and lowered operational costs by 30% through simplified workflows and innovative solutions by Implementing technology platforms to enhance productivity and enable seamless customer experiences.
- Expanded market reach and increased business growth by 20% through the cultivation of strategic partnerships and Negotiated vendor contracts resulting in $500,000 annual cost savings while maintaining service quality.
- Increased repeat business and referrals by 25% through the development of long-term client relationships while Acting as the primary point of contact for clients, ensuring prompt resolution of inquiries and issues.
- Mentored operations team, fostering a culture of collaboration and accountability, resulting in a 20% improvement in employee satisfaction and retention by Implementing training programs to enhance team skills and knowledge, driving operational excellence.
