Prasanthi

Salesforce Business Analyst with 14+ years of IT experience, including 7+ years specializing in Salesforce CRM transformation programs across Sales Cloud, Service Cloud, and Experience Cloud. Skilled in partnering with business stakeholders and cross-functional teams to understand business objectives, identify process improvement opportunities, and translate complex business needs into scalable Salesforce solutions. Experienced in facilitating discovery workshops, defining business requirements, creating epics and user stories, prioritizing product backlogs, conducting gap analysis, and supporting end-to-end Agile delivery.

Strong expertise in business process mapping, solution consulting, stakeholder engagement, UAT management, change enablement, and driving successful business adoption of Salesforce solutions. Domain expertise spans Telecommunications, Supply Chain Management, Insurance, and Retail industries.

Salesforce Business Analyst - Supply Chain Management Industry

• Owned business requirements end-to-end, from discovery through implementation, ensuring alignment with stakeholder objectives.
• Defined and maintained the roadmap for Salesforce enhancements in partnership with business and technical teams.
• Managed scope and requirement changes throughout the project lifecycle to protect delivery timelines.
• Led User Acceptance Testing (UAT) planning and execution, and drove business readiness for go-live.

Salesforce Business Analyst - Networking Industry

• Led requirement elicitation sessions with global, cross-functional business teams.
• Managed and groomed the product backlog within an Agile delivery environment.
• Partnered closely with Product Owners and Scrum teams to translate business needs into actionable stories.
• Performed impact analysis for enhancement requests and change initiatives.
• Conducted sprint demos and gathered stakeholder feedback to inform iterative delivery.

Salesforce Business Analyst - Telecommunications Industry

• Gathered and documented functional and non-functional business requirements.
• Facilitated discovery workshops with business stakeholders and subject matter experts (SMEs).
• Created Epics, Features, and User Stories to guide Agile development teams.
• Coordinated UAT planning, execution, and formal business sign-off.