Prayosha Patel

Analytical and results-driven professional with over 8 years of experience in information management, data analytics, digital operations, and business administration. Experienced in collecting, validating, and analyzing data, managing information systems, developing reports and dashboards, and supporting business decision-making through technology-driven solutions. Strong foundation in Computer Engineering combined with practical experience in CRM systems, process optimization, client engagement, and cross-functional collaboration.

Seeking to advance expertise in information systems management, digital transformation, business analytics, and technology strategy through graduate-level studies.

Administrative Assistant - Latino Executive Suites Inc. - Toronto, ON

(2024-09 - 2026-08)

• Coordinate office operations, schedules, meetings, and correspondence to support efficient business activities.
• Prepare, review, and maintain business documents, forms, and reports while ensuring accuracy and completeness.
• Respond to client inquiries through phone, email, and in-person communication, providing professional customer service.
• Maintain confidential records and organized filing systems to support operational efficiency.
• Collaborate with internal teams to facilitate communication and streamline administrative processes.
• Support data management and documentation activities while adhering to organizational procedures.

CRM & Digital Operations Specialist - Infinity Business Solutions (India & Remote) - India & Remote

(2019-08 - 2024-08)

• Managed CRM and information systems containing large volumes of business and customer data while ensuring accuracy, integrity, and compliance.
• Analyzed operational and customer data to identify trends, improve performance, and support strategic decision-making.
• Developed dashboards, reports, and performance metrics using Microsoft Excel and database tools to support management reporting.
• Conducted data audits and quality assurance reviews to improve information reliability and operational efficiency.
• Collaborated with stakeholders and clients to implement technology-driven process improvements and workflow enhancements.
• Maintained electronic records, documentation, and information management systems to ensure effective data governance.
• Assisted in digital transformation initiatives by streamlining reporting processes and improving data accessibility.
• Prepared analytical reports and business insights for management, supporting planning and operational objectives.
• Developed standard operating procedures and documentation to improve consistency, efficiency, and knowledge sharing.

Bachelor of Engineering - Computer Engineering - Gujarat Technological University (2014 - 2018)

Higher Secondary Education - Science Stream - Gyanda Girls Higher Secondary School (2012 - 2014)

Secondary School Certificate - SSC - SKUM School (2009 - 2012)