Haris Memon
IT Support Technician with 5 years of experience
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About
Enthusiastic and detail-oriented tech support professional with 5 years of experience in diagnosing, troubleshooting, and resolving technical issues. Adept at providing exceptional customer service and ensuring system functionality while maintaining high standards of communication. Skilled in hardware/software support, network management, Windows and Mac OS, along with mobile devices support, and applications management. Proven ability to manage multiple tasks and deliver solutions promptly.
Experience
Enthusiastic and detail-oriented tech support professional with 5 years of experience in diagnosing, troubleshooting, and resolving technical issues. Adept at providing exceptional customer service and ensuring system functionality while maintaining high standards of communication. Skilled in hardware/software support, network management, Windows and Mac OS, along with mobile devices support, and applications management. Proven ability to manage multiple tasks and deliver solutions promptly.
Education
CompTIA A+ & Security+,
ITIL Foundation
Microsoft 365 Certified Modern Desktop (MD100) Administrator,
Microsoft 365 Certified Modern Windows Administrator (MD101),
Microsoft 365 Certified user account Identity Administrator (MS100)
CISSP is in progress at present
01/2001 – 03/2002 Dr. Rajendra Prasad University Pune, India