Membership Services Coordinator | Human Resources Coordinator | Administrative Coordinator
INTERNATIONAL ALLIANCE OF THEATRICAL STAGE EMPLOYEES - 873, Scarborough, ON
July 2021 - Present
- Ensured compliance with organizational policies related to membership services processes.
- Facilitated training sessions for new staff on the organization's policies and procedures related to membership services.
- Demonstrated ability to manage multiple projects and prioritize tasks effectively.
- Prepared monthly reports detailing progress on key performance indicators.
- Utilized strong problem solving and analytical skills to resolve member inquiries quickly and accurately.
- Managed day-to-day operations of the membership services team, including scheduling and assigning tasks.
- Created and implemented procedures for membership services, resulting in improved operational efficiency.
Administrator | Student Services
ANDERSON COLLEGE: HEALTHCARE, BUSINESS & TECHNOLOGY, Toronto, ON
October 2019 - October 2020
- Utilized problem-solving skills to resolve complex issues related to student services.
- Maintained accurate records of student data including enrollment forms, transcripts, graduation requirements and financial aid documents.
- Developed effective communication strategies between the Student Services department and other departments within the college.
- Coordinated with internal departments to ensure smooth operations of Student Services Department activities.
- Responded promptly to inquiries from students concerning their progress in academics.
- Collaborated with faculty advisors to support academic success of all students enrolled at the institution.
Administrator & Assistant to CEO EN KAY, Scarborough, ON
September 2018 - September 2019
- Developed efficient office procedures, policies and standards that improved workflow and productivity.
- Compiled and analyzed data to generate reports for business decision-making.
- Performed invoicing to monitor financial progress.
- Compiled data from multiple sources into comprehensive reports for management review.
- Maintained confidential records in accordance with company policy. 1|Page
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures.
- Created financial reports for decision-making and strategic planning.
Subject Matter Expert – Customer Service & Administration
TATA CONSULTANCY SERVICES, Gandhinagar, GUJARAT
June 2014 - December 2018
- Strategized with personnel to improve current processes by developing work instructions and standard operating procedures.
- Identified areas of improvement by analyzing client feedbacks.
- Applied high-level business and technical principles and methods to arrive at creative solutions.
- Performed quality checks on orders performed in order to ensure high standards were met.
- Implemented innovative tracking system via Microsoft Excel to streamline workflow processes and to improve efficiency.
