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Works at the Québec Contact Centre. Responds to often complex information requests concerning individuals’ files related to tax returns, adjustments, reassessments, all registered plans (RRSP, RRIF, HBP, TFSA, etc.), non-resident tax, estates, trusts, and social program benefits (GST/HSTC, CCB, etc.).

Senior Individual Services Agent - Agence du Revenu du Canada - 305 boul. René-Lévesque Ouest, Montréal, QC H2Z 1A6

(2008-01 - 2024-12)

Works at the Québec Contact Centre. Responds to often complex information requests concerning individuals’ files related to tax returns, adjustments, reassessments, all registered plans (RRSP, RRIF, HBP, TFSA, etc.), non-resident tax, estates, trusts, and social program benefits (GST/HSTC, CCB, etc.).

Collections Agent - Agence du Revenu du Canada - Unité du Recouvrement, Bureau de Montréal

(2013 - 2014)

Worked in the Collections Unit, Montréal Office. The main purpose was to collect tax amounts owed by individuals.

• The main duties involved identifying various sources of an individual's income to successfully collect, such as employment income, investment income from financial institutions, and income from government sources. These individuals were contacted by phone or in writing to analyze and establish their ability to pay in order to set up a payment arrangement. Documented the arrangement made.

Individual Services Agent - Revenu Québec - Complexe Desjardins, Tour Nord, basilaire 1, 150 rue Sainte-Catherine Ouest, Montréal, QC H2X 3Y2

(2003-01 - 2008-01)

Worked in customer service. Responded to information requests concerning individuals’ files related to tax returns, adjustments, and reassessments. Answered questions about social program benefits.

Co-founder - Créations F.D.S. International Inc. - 2075 boul. Keller, Saint-Laurent, QC H4K 2K8

(1998-08 - 2002-01)

Started and operated a business designing and manufacturing high-end women's coats.

Office Agent – Firearms Officer - La Sûreté du Québec - 1701 rue Parthenais, Montréal, QC H2L 4K7

(1998-09 - 2001-10)

Administers the Canadian Firearms Act. Analyzes files, determines eligibility, and approves firearms transfers/transactions.

Office Agent - Services Canada - 5105 rue De Gaspé, Montréal, QC H2T 2A1

(1996-10 - 1997-06)

Informs claimants of their rights, requirements, and procedures concerning Employment Insurance.

Office Agent - Commission Nationale des Libérations Conditionnelles - 200 boul. René-Lévesque Ouest, tour Ouest, suite 203, Montréal, QC H2Z 1X4

(1993-06 - 1994-12)

Manages inmates' files in correctional institutions.

Office Agent - Services Canada - 5105 rue De Gaspé, Montréal, QC H2T 2A1

(1992-01 - 1992-04)

Informs claimants of their rights, requirements, and procedures concerning Employment Insurance.

Office Agent - Anciens Combattants du Canada - 4545 Chemin Queen Mary, Montréal, QC H3W 1W4

(1991-10 - 1992-01)

Identifies and forwards files to the National Archives of Canada.

Office Agent - Services Canada - 47 Sheppard Avenue east, 5th floor, North York, Ontario M2N 2Z8

(1991-02 - 1991-10)

Informs claimants of their rights, requirements, and procedures concerning Employment Insurance.

Immigration Examining Officer - Immigration Canada - Pearson International Airport, Terminal 2, Toronto, Ontario L5P 1B2

(1989-02 - 1990-08)

Administers and manages Canada's immigration laws and regulations.

Customer Service Agent - Air Canada - 1411 rue Du Fort, 2e étage, Montréal, QC H3H 2N6

(1988-04 - 1989-01)

Informs and assists Air Canada's frequent flyer members regarding the airline's promotions and programs.

Assembler - General Motors du Canada - 2500 Grande Allée, Boisbriand, QC J7E 4K6

(1986 - 1986)

Assembled automotive parts on an assembly line.

Bachelor of Commerce - Finance & Marketing; 66 credits completed - Université Concordia

D.E.C. - Commerce - Cégep Vanier

Course - Real Estate Agent - Collège Lasalle

Secondary 5 - General - Polyvalente St-Jérôme