Eufronio Serrano

Prepare and analyze work orders, work order discrepancies, and credits. Prepare and process warranty claims. Lead the warranty team by attending to the concerns of the team and answering questions related to warranty, accounting, parts, and service.

Warranty Administrator/Lead - Rocky Mountain Equipment - Calgary, AB

(2024-09 - 2025-07)

• Prepare and analyze work orders, work order discrepancies, and credits.
• Prepare and process warranty claims.
• Lead the warranty team by attending to the concerns of the team and answering questions related to warranty, accounting, parts, and service.
• Onboard and train new warranty team members.

Warranty Administrator/Lead - Brandt Tractor Limited - Regina, SK

(2012-10)

• Prepare and analyze work orders, work order discrepancies, and credits.
• Prepare and process warranty claims.
• Lead the warranty team by attending to the concerns of the team and answering questions related to warranty, accounting, parts, and service.
• Onboard and train new warranty team members.

Service Advisor - Hyundai Philippines - Batangas, Philippines

(2012-05 - 2012-09)

• Created and processed work orders.
• Provided detailed estimates for each vehicle service request to customers.

Parts Advisor - DAL Motors Company Limited – Kia Motors - Khartoum, Sudan

(2010-09 - 2011-12)

• Processed and issued picking ticket for the parts workshop.
• Processed parts transfer requests and internal purchase orders.
• Provided quotations about various workshop activities and to customers.
• Handled stock and emergency part orders using Microcat Parts Catalog, Electronic Parts Catalog (EPC), and Web Parts Catalog (WPC).
• Assisted in inventory checks.

Parts Department Head / Warranty Administrator - Arabian – Korean Co. Limited – Kia Motors - Khartoum, Sudan

(2007-04 - 2010-06)

• Processed warranty claims for vehicle units.
• Handled stock and emergency part orders, monthly retail delivery status.
• Monitored daily parts operation.
• Coordinated with the general manager and parts supplier about day-to-day parts operation.
• Provided quotations about various workshop activities and to customers.
• Led spot and year-end inventory checks.

Service Advisor and Warranty Processor - KIA Philippines - Batangas, Philippines

(2007-04 - 2010-06)

• Processed warranty claims for vehicle units.
• Provided estimates and quotations for insurance claims.
• Monitored daily parts operation.
• Coordinated with parts supplier, and service/parts manager about day-to-day parts operation.
• Provided quotations about various workshop activities and to customers.
• Participated in spot and year-end inventory checks.

Pre-Delivery Inspection and Releasing Section Head - KIA Philippines - Batangas, Philippines

(1996-10 - 2000-04)

• Led pre-delivery inspections and new vehicle unit acquisition from the distributor.
• Prepared warranty booklets.
• Created copies of the warranty booklets for the department's reference.

Diploma - Office Administration - ERP College (2020 - 2021)

Diploma - Auto Mechanics - Paranaque National School (1989)