Rachel Ody

Operations strategist, consultant, coach, and instructional designer with 15+ years of experience building businesses, leading teams, and helping organizations turn messy problems into workable systems. Founder and former CEO of a digital project management operations training and consulting company, with deep experience across operations, project delivery, revenue, business development, team development, strategic planning, and organizational change. Known for connecting the human side of work with the systems that support it: helping leaders identify patterns, clarify priorities, improve decision-making, strengthen accountability, and build organizations that can function well under pressure.

Experienced working with professional services firms, digital agencies, cooperatives, and small businesses.

PM Operations Consultant - Hello Rachel - Remote (Vancouver based)

(2024-09)

• Designing and implementing training modules and resources that helped clients improve net margins by up to 76%.
• Coaching clients to overhaul their operations departments resulting in 35% increases in efficiency.
• Trained dozens of clients on AI workflow strategies that increased revenue by 30% with 10% project reduction.

Director of Growth and Delivery - Louder Than Ten - Remote

(2023-09 - 2025-01)

• Leading the cooperative's training, growth, and delivery strategies and implementation as a board member.

Project Management Operations Consultant and Trainer - Louder Than Ten - Remote

(2009-09 - 2025-01)

• Providing training and consultancy services to over 400 digital teams across professional service & product companies.
• Teaching teams sustainable growth and management practices; including change management practice.

Project Management and Freelance Content Strategy - Simply Accessible - Remote

(2013-08 - 2015-04)

• Managed the redesign of the company's website, overseeing brand design, project tools, production schedules, and content strategy.

Project Manager, Business Developer & Content Strategist - nGen Works - Remote

(2011-04 - 2013-10)

• Sold and project managed large-scale software design and development projects in excess of $1M, reducing scope creep and stakeholder risk.
• Developed and refined PM and sales workflows, contributing to the success of a distributed team across North America and the UK.

Program Coordinator - Livingworks Education USA - Calgary, Canada

(2008-09 - 2010-09)

• Coordinated the safeTALK program, aimed at suicide prevention, by organizing events, managing budgets, and supporting trainers and participants to reduce suicidal behaviour internationally.

Masters - English Education - The University of Lethbridge (2003 - 2007)

Education - The University of Calgary (2003 - 2003)

English - Mount Royal University (2001 - 2003)