Radhika Patel

Results-driven Operations Professional with hands-on experience across large-format retail operations, customer handling, restaurant management, day-to-day business operations, and multi-department coordination. Experienced in staff scheduling, training, cash handling, vendor coordination, and customer service management. Strong track record of improving operational efficiency, reducing delays, and maintaining high service standards in both retail and food-service environments.

Brings a proactive, people-first approach with the ability to lead teams and support business goals in dynamic settings.

Assistant Store Manager (Retail Operations) - Vishal Megha Mart - Gandhinagar, Gujarat, India

(2023-01 - 2026-01)

• Develop and execute strategies to achieve daily, weekly, and monthly sales targets.
• Ensure day-to-day activities run smoothly and support the Store Manager in all functions.
• Check the inventory of stocks, ensure shelves are stock properly, displays are neat, and products are correctly priced.
• Allocate tasks to associates and supervisors based on their avaibality and skillsets.
• Ensure staff follow customer service protocols. And Manage shift schedules and break timings.
• Effective coordination with billing counters, customer service desk, fresh food counters, and warehouse.
• Conduct daily store walk-throughs to identify gaps and assign corrective actions.

Customer Experience Specialist - Etech Global Services, LLC - Gandhinagar, Gujarat, India

(2022-08 - 2022-12)

• Look after the international clients and sell the registred products through online help support (chat interface) reachout to the end user and provide suitable information and cutomer support facilities.
• Maintaining the records through inventories
• Identify current and prospective customer needs and determine appropriate solutions to resolve issues
• Communicate information and answer questions regarding current or upcoming products.
• Complete system documentation and tasks to assure follow through of appropriate actions.
• Leverage tools and processes (including prepared responses) appropriately.
• Strive to meet defined metrics for productivity, quality, and customer experience.

Restaurant Manager (Operations) - Aangan Garden Restaurant - Ambli, Ahmedabad, Gujarat, India

(2018-06 - 2022-07)

• Being restaurant manager, responsible for taking complete ownership of day-to-day operations.
• Coordinating between the kitchen staff, banquette staff, and customers to ensure smooth operations.
• Host daily catch-ups to ensure no stone is left unturned from the start to end of day operations.
• Developing weekly schedules to ensure maximized workforce attendance.
• Monitor efficiency in terms of safety protocols, attendance, sanitary precautions, and sales.
• Interactions with the customers, handle reservations, and offer advice in terms of menu.
• Handling customer complaints and discussing them with the concerned to ensure conflict resolution.
• Manage inventory and hold weekly/monthly stock audits to ensure timely re-stocking.

Entrepreneur - Deshi Videsi (Ladies Boutique) - Ahmedabad, Gujarat, India

(2014-07 - 2016-12)

• Overseeing of all operations from start to finish including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance.
• Once new hires are onboarded, ensuring staff performs effectively in conjunction with requirements
• Maintaining the stock through inventories
• Create a business plan and strategy for operations
• Strategize sales initiatives for high performance
• Conduct feedback from the customers to increase sales – maximum outreach through social media
• Increase brand awareness through advertising and marketing
• Manage customer relations to improve return customers
• Negotiate and manage supplier contracts

Account and Logistic Manager - Asha Traders - Ahmedabad, Gujarat, India

(2012-07 - 2014-06)

• Monitored stock levels and communicate with supervisors and managers.
• Followed all safety protocols i.e lifting, circulation of goods, loading and unloading in the trucks
• Partnering with the Retail Team and managing the vendor relationship by promoting the vendor's needs
• Responsible for working with the Sales team and integrate new clients and developing existing client relationships
• Being primary point of contact and build long-term relationships with customers
• Forecast and track key account metrics
• Conduct deep dive analysis on the handled issues and provide recommendations based on custumer experience
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Masters of Commerce - Commerce - Gujarat University, Ahmedabad, Gujarat, India (2010-06 - 2012-04)

Bachelor of Commerce - Commerce - Gujarat University, Ahmedabad, Gujarat, India (2007-06 - 2010-04)