Nancy Chandhok

Experienced Retail Operations Leader with 12+ years of progressive experience in retail management, store operations, merchandising, sales performance, customer experience, and team development. Currently an Assistant Store Manager with Winners, with proven experience supporting high-volume retail operations, leading associates, executing company initiatives, improving operational efficiency, and maintaining strong customer service standards. Strong background in talent development, inventory management, loss prevention, merchandising execution, scheduling, receiving, and achieving business objectives.

Skilled at building engaged teams and delivering results in fast-paced retail environments.

Assistant Store Manager - Winners – City Central - Surrey, BC

(2024-10)

• Support overall store operations including merchandising, backroom, frontline, cash office, markdowns, scheduling, shipping, and receiving.
• Drive sales performance by implementing action plans focused on customer service, productivity, and operational excellence.
• Lead, coach, and develop associates through training, mentoring, and performance feedback.
• Support recruitment, onboarding, succession planning, and team development initiatives.
• Partner with leadership to execute corporate programs, store changes, and business priorities.
• Support loss prevention strategies and operational programs to reduce shrink and improve efficiency.

Keyholder - Winners & Homesense – Strawberry Hills - Surrey, BC

(2023-06 - 2024-10)

• Provided leadership coverage and supported daily store operations.
• Opened and closed the store while following security, safety, and cash-handling procedures.
• Assisted with associate direction, task delegation, and customer service standards.
• Supported merchandising execution, operational compliance, and loss prevention practices.

Coordinator - Winners & Homesense – Strawberry Hills - Surrey, BC

(2022-11 - 2023-06)

• Supported receiving, processing, Door-to-Floor execution, and backroom organization.
• Trained associates on operational procedures and maintained productivity standards.

Store Associate - Winners & Homesense – Strawberry Hills - Surrey, BC

(2022-08 - 2022-11)

• Delivered exceptional customer service and supported merchandising standards.

Assistant Retail Manager - The Janitor Supply Room - Surrey, BC

(2022-07 - 2022-08)

• Supported retail operations, staffing, scheduling, sales activities, and customer service.

Retail Manager - Soundarya The Boutique Fabric Store

(2021-01 - 2022-05)

• Managed store operations, sales performance, inventory, merchandising, hiring, and employee development.

Retail Manager - Delhi Tyre Junction

(2010-02 - 2020-06)

• Managed retail sales operations, vendor relationships, purchasing, team leadership, and profitability initiatives.

Post Graduate Diploma - International Business - Amity Business School, India (2001 - 2003)

Bachelor of Commerce - Delhi University, India (2001 - 2001)