Rafia Haque

Customer-focused professional with extensive experience in customer service and call center environments. Highly proficient in computer skills, including Microsoft Office and Amdocs CRM, with a proven ability to learn and adapt to new software platforms. Adept at managing multiple priorities under pressure while maintaining a collaborative and professional demeanor.

Customer Care Representative - American Express (GBT) - Canada

(2025-01 - 2025-12)

• Delivered end-to-end travel support for corporate clients (JP Morgan, Google) ensuring seamless booking, itinerary management, and traveler satisfaction.
• Provided high-touch traveler care, including proactive issue resolution for flight disruptions, cancellations, and schedule changes.
• Leveraged GDS platforms (e.g., Amadeus) to handle complex itineraries and multi-segment international travel.
• Consistently met or exceeded KPIs for call handling, customer satisfaction, and service-level agreements (SLAs).
• Recognized for empathetic and professional communication skills, fostering trust and long-term client relationships

Customer Service Adviser - Concentrix Inc (Rogers) - Canada

(2024-02 - 2024-12)

• Assisted customers with service-related inquiries and resolved issues effectively via inbound and outbound calls.
• Coordinated with sales, process, and marketing teams to ensure seamless service delivery.
• Managed customer records for over 1,000 clients, ensuring accuracy and compliance with confidentiality protocols.

MBA - Human Resource Management - United International University (2018)