Saeed Serbeh

Dedicated business professional with over 6 years of professional corporate experience.

Client Service Representative – Nutrien AG

Calgary, AB February 2023 – August 2025

Responsibilities

• Providing client support via phone, email, and chat, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.
• Assisting in training new hires, sharing best practices, and guiding them through company processes.
• Documenting customer interactions and feedback, contributing to process improvements and the development of training materials.
• Tracking and reporting service performance weekly. Providing progress reports to senior management for visibility and analysis.
• Collaborating with department Senior Client Manager and internal teams to ensure,

retention rates by delivering quality solutions to address any client concerns/ queries

• Managed customer accounts, processed orders, and assisted with billing inquiries for a diverse client base.
• Assisted in the development of new scripts and templates to enhance call efficiency and accuracy

Customer Service Associate – Wal-Mart Canada

Mississauga, ON May 2021 – January 2023

Responsibilities

• Handled a high volume of inbound calls, providing solutions to customers' technical and billing issues.
• Resolved escalated cases by collaborating with other departments, ensuring customer issues were addressed effectively and promptly.
• Received recognition for achieving a 98% customer satisfaction rating over consecutive quarters.
• Developed expertise in the company's products and services, allowing for quick and accurate responses to customer inquiries.
• Consistently meet and exceed performance targets, including average handle time, first call resolution, and customer satisfaction scores
• Achieved the highest customer satisfaction score in the department for six consecutive months.
• Participated in cross-functional team meetings to discuss trends, challenges, and opportunities for improving the customer experience

Honors Bachelors Human Kinetics (B.Hk), University of Windsor, Minor Behavioural Psychology (Psych.)

Marketing & Management, Seneca College Foundations Business Analysis,

Entry Certificate Business Analysis (ECBA), IIBA

Scrum Fundamentals Certified (SFC), SCRUMstudy

Certified Scrum Master (CSM), SCRUMAlliance