Sowmiya Subra

Detail-oriented financial operations professional with 1.6 years of banking experience at DBS Bank India (a Big 5–equivalent global institution), consistently delivering 99%+ accuracy across high-volume transaction processing, financial record management, and compliance documentation. Proven track record in identifying and resolving data discrepancies, conducting reconciliations, and generating precise management reports against strict deadlines. Experienced in KYC/AML compliance, audit support, and cross-functional coordination — skills directly transferable to commission processing, broker account management, and financial reporting in an insurance or financial services environment.

Holds an MBA in General Management. Immediately available and fully authorized to work in Canada.

Assistant Officer – Banking Operations & Compliance at DBS Bank India Limited (2022-07 – 2024-02)

• Processed and fulfilled high-volume financial transactions daily with 99%+ accuracy, strictly following established procedures, priorities, and regulatory deadlines — directly comparable to commission processing workflows requiring precision and timeliness.
• Investigated and resolved discrepancies in client records, transaction entries, and compliance data, applying standard procedures for routine errors and escalating complex exceptions appropriately — mirroring commission error investigation for insurance partners.
• Conducted end-to-end reconciliation of financial records across accounts, identifying and correcting data mismatches to maintain back-office reporting integrity — equivalent to broker account reconciliation in commission environments.
• Led cluster-level MIS reporting for 25 branches — compiled, validated, and submitted 100% accurate performance and transaction data to senior management on strict weekly and monthly deadlines, equivalent to commission statement review and reporting cycles.
• Performed KYC onboarding audits — collected, verified, and validated identity and financial documentation, ensuring zero audit observations across all compliance file reviews, demonstrating meticulous attention to financial record accuracy.
• Maintained and updated client financial records, achieving a 20% improvement in documentation accuracy through systematic quality checks and process enhancements.
• Handled 30+ daily client and internal queries related to accounts, transactions, and financial products — building strong communication skills applicable to broker commission inquiry resolution.
• Coordinated with operations, compliance, and credit teams to resolve workflow bottlenecks, demonstrating cross-functional collaboration essential for commission processing environments.
• Pinnacle Award recipient — recognized for outstanding reliability, accuracy, and operational excellence in a high-volume financial environment.

Sales Cluster Team Leader (Volunteer) at DBS Bank India Limited (2022-01 – 2024-12)

• Coordinated workflow across a regional cluster, tracking operational performance data and ensuring timely task completion against deadlines.
• Served as first escalation point for process queries, demonstrating structured problem-solving and accountability in an operations-driven environment.

MBA in General Management – SASTRA Deemed University, India (2023-01 – 2025-12)

Bachelor of Commerce (Hons.) in Computer Applications – SASTRA Deemed University, India (2019-01 – 2022-12)