Rajveer Kaur

I I am passionate about Customer Service. I know the importance of making a customer leave the place with a smile. Alongwith years of experience in customer service, I have worked in food and personally I love cooking.

Heera Enterprises Ltd. |Aug 2021-Present| Surrey, BC

Office Administrative Assistant

• Greet the visitors and answer telephone and electronic enquiries. Relay telephone calls and messages.
• Send invoices to al the clients for their payment and other service charges.
• Scheduling appointment of clients with authorized representative.
• Responsible for collection of payments from clients.
• Organize files and establish office procedures.
• Ensure the response to all emails and voice messages within at least 24-48 hours.
• Record and prepare minutes of meetings, organize video conferences.

Back-Up Head Cashier (Supervisor/ Lead Hand) | March 2022- Present

• Responsible for key-holding, store safe and store alarm.
•  Efficiently stock and display product in a neat and appealing manner.
• Supervision of staff in the store manager’s absence, including communicating expectations and giving direction.
•  Provide effective training for new employees.
• Deal with customer queries and complaints in a professional and timely manner.
• Adhere to safety policies and regulations. 
• Provide a safe and clean store environment to protect both staff and customers.
• Motivate the team to increase sales, exceed budgets and profit goals, while ensuring operational efficiency.
• To perform other duties and tasks assigned or required as consistent with the nature and scope of the position.
• Responsible for daily paperwork and dealing with cash and deposit.
• Ordering and restocking lottery and tobacco products.
• Work within established policies and procedures for the Store regarding: Customer Service, Inventory, Invoicing, Staffing, Pricing, Health & Safety, Receiving and Ordering.

• Cash handling while following health and safety measures due to Covid-19.
• Providing prompt customer service to all guests.
• Following cash-in and cash-out procedures.
• Restocking shelves by FIFO rule along with block and facing products.
• Performing all tasks assigned or required.
• Selling lottery and tobacco products in fast-paced environment.

Team Member

• Facilitated proper handling of cash along with kitchen equipment including fryers, condiment station, backstock and fountain machine.
• Opening the store on my own along with restocking the delivery and completing the paperwork.
• Increasing the sales by suggestive sampling and upsizing techniques.
• Preparing food following food safety measures along with customer’s needs.
• Ensuring to keep the place clean.

Certified sales Associate

• Providing excellent customer service along with 
• Preparing food and maintaining the food display following food safety.
• Block and facing the items on the shelves and restocking delivery following FIFO rule.
• Performing the tasks assigned including the temperature log for both hot and cold food.
• Operation POS register and handling cash along with lottery sales.

Team Member

• Providing customers with prompt service and maintaining hygienic work atmosphere.
• Preparing food on make line along with restocking the condiments.
• Ability to work individually and in team.
• Facilitated working with the pizza oven and fulfilling customer’s needs.
• Taking orders including on phone and handing the payments.

Packer

• Exceptional knowledge of general warehouse arrangement.
• Maintaining proper stock levels on lines to achieve company goals while adhering to policies and procedures.
• Measuring, weighing and counting products and materials.
• Inspecting finished products for quality as well as according to customer’s specifications.

Associates Of Science In General Scien from Kwantlen Polytechnic University, Surrey