Ramandeep Kaur

She/her

Dartmouth, Nova ScotiaMember since June 11, 2024

Store Operations ManagementMultitasking and problem-solvingCustomer service and hospitality experienceCash handling and driving POSTeam leadership & staff trainingVisual merchandisingBudgeting & financial reporting

About

Customer-focused retail professional with hands-on experience as a Customer Service Associate and Manager-in-Training. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and support daily store operations. Skilled in team coordination, problem solving and maintaining high service standards in fast-paced environments. Eager to contribute leadership potential while driving customer satisfaction and store success.

Experience

Customer Service Associate - Walmart Superstore - Dartmouth, Nova Scotia

(2026-02)

Great and assist customers in a friendly and professional manner, ensuring a positive shopping experience.
Handle customer inquiries, complaints, and returns with efficiency and empathy.
Operate POS systems to process transactions accurately and quickly.
Maintain knowledge of store products, promotions and policies.
Restock shelves and organize merchandise to maintain store appearance.
Collaborate with team members to meet daily operational and sales goals.

Sales Associate - Urban Planet - Halifax, Nova Scotia

(2025-03)

Assisted customers with product selection and provided excellent customer service.
Reduced shrinkage through effective loss prevention strategies.
Assisted in opening and closing procedures, cash balancing and store security.
Maintained store cleanliness, organized merchandise.
Maintained high standards of customer service and resolved escalated concerns professionally

Supervisor, Retail Merchandising Specialist & Customer Service Associate - Dollarama - Dartmouth, Nova Scotia

(2023-10 - 2025-11)

Assist store manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service.
Assist the store manager in monitoring and controlling a daily payroll budget.
Maintain all company paperwork according to policies and standards.
Assist the management in the training and continued development of retail staff.
Implement merchandising strategies to boost product visibility and sales by 35%.
Manage inventory accurately to maintain optimal stock levels and timely replenishment.

Professor - Sant Hari Singh Memorial College for Women - Punjab, India

(2018-07 - 2019-12)

Deliver lectures and seminars in Business Management, Accounting, and Economics to graduate students.
Develop and update course content and assessments.
Evaluate student performance through exams, assignments, and projects.
Provide academic support and mentorship to students.
Engage in research and contribute to departmental curriculum planning.