Rana El Eid

Self-motivated and organized individual who brings creativity and an entrepreneurial spirit to all business endeavors. A result-oriented and highly adaptive professional with broad international experience. Having a customer service and people focused mindset and works hard to ensure that clients are always engaged, informed and provided with the best experience.

Gained strong management, sales & marketing skills by developing and growing businesses. Highly resourceful and adaptable professional who is driven to establish strong partnerships and collaborative relationships with clients and service providers. Flourishes in multi-cultural & diverse environments and known to easily connect with people.

✓ Fluent in English and French ✓ Multi-Unit Operations Management

✓ Business Development ✓ Edutainment Concept Experience

✓ Franchise Experience ✓ Salon & Spa Management & Operations

✓ Customer Service ✓ Concept & Brand Development

CORE ACCOMPLISHMENTS AT A GLANCE

Business Start-Up

• Created and developed two award-winning brands in the U.A.E.: Café Céramique and Azur Spa
• Turned Café Céramique from a home-grown company to a regional Franchise
• Developed and pitched a plan for innovative new businesses securing over CAD2.5million in capital funding over the years

Operations Management

• Handled all functions related to setting up and operating a business from A to Z
• Launched aggressive growth plans that helped increase sales by 15% year on year.
• Secured 7-figure annual sales in both Café Céramique and Azur Spa
• Adopted a highly customer and service centric approach
• Developed operation manuals, brand standards, pricing & cost control strategies
• Determined annual budgets, forecasts and issued financial reports

Business Development & Concept Development

• Regularly identified new business opportunities
• Developed revenue streams & strategies by identifying new business & marketing opportunities

Chartered Institute of Marketing － Berkshire U. K. 2007

• Level 6 (Honors) Professional diploma in Marketing

Mc Gill University － Montreal, Quebec, Canada 1991

• Bachelor of Commerce
• Double Major in Marketing and International Business