Randi Scansen

Selected as a Change Champion Lead, leading bi-weekly sprint feedback sessions over a 2-year period with diverse groups of employees with experience ranging from frontline trainees to vice presidents. Collaborated on process improvement teams to identify current pain points, find solutions, and assist in solution implementation. Managed a portfolio of 200+ credit union members, acting as the primary point of contact for day-to-day financial needs, digital requests, and account troubleshooting.

Member Advisor at Innovation Federal Credit Union (2019-01 – 2026-01)

• Selected as a Change Champion Lead, leading bi-weekly sprint feedback sessions over a 2-year period with diverse groups of employees with experience ranging from frontline trainees to vice presidents.
• Collaborated on process improvement teams to identify current pain points, find solutions, and assist in solution implementation.
• Managed a portfolio of 200+ credit union members, acting as the primary point of contact for day-to-day financial needs, digital requests, and account troubleshooting.
• Balanced, audited, and managed physical treasury cash levels in the advice center, following internal risk management and financial accounting protocols.

Service Desk Associate & Department Supervisor at Home Depot Canada (2014-01 – 2019-01)

• Led the store-wide deployment of a new COM CRM software from a legacy SAP platform. Rewrote technical documents into easy to understand SOPs that were department specific. Led the training of all 100+ employees in the store. Developed an accountability system to encourage new software usage.
• Analyzed daily and weekly sales performance metrics and inventory data to identify trends, and optimize department performance.
• Negotiated compensation agreements between retail customers, in store management, and third-party vendors to successfully resolve service or product failures.
• Coached a front-line team in sales, leadership, and customer service.
• Managed the order tracking queue and incident dashboard, proactively resolving distribution delays with external suppliers.
• Translated installer quotes into sales proposals, walked customers through service level terms, pricing, and timelines to secure sign-off.

Bachelor of Science in Computer Science – University of Saskatchewan (2028-01)

Diploma in Bioscience Technology – Saskatchewan Polytechnic (formerly SIAST) (2014-01)