Rawad Naim

Data & Business analyst specializing in converting complex datasets into data-driven strategic roadmaps. Proficient in SQL, Python & R, and complex data modeling and BI-driven dashboards to enhance data visualization and storytelling. Proven ability to decipher business trends and identify opportunities in markets and business growth.

IT Specialist & Software Engineer - GWM Cleaning Services - Oshawa, ON

(2025-06 - 2026-01)

• Built and maintained web apps and mobile applications using MERN stack, Python and Flutter.
• Delivered efficient end-to-end IT support and services, including software/hardware installation, troubleshooting, and network setup.
• Helped in branding and marketing as a business development manager / graphic designer / 3D modeler.
• Handled day-to-day operations in administration, inventory/quality control, invoicing, and digital. marketing tasks.
• Supported team members to ensure smooth daily store operations.

Bank Representative - PC Financial - Whitby, ON

(2025-02 - 2025-06)

• Opened and activated Master credit cards and customer accounts.
• Delivered face-to-face customer service, troubleshooting, and complaint resolution.
• Met day-to-day sales targets through banking compliance practices and guidelines.

Sales Manager - Rogers - North York, ON

(2024-05 - 2025-01)

• Analyzed territory data and performance metrics to optimize sales strategy and lead allocation for a cross-functional team

Cybersecurity Analyst - InterGamma (Freelance) - Netherlands (Online)

(2024-12 - 2025-02)

• Executed rigorous penetration testing and vulnerability assessments on full-stack web application.
• Produced detailed professional cybersecurity reports with remediation recommendations.

Sales Representative - Telus - Oshawa

(2023-09 - 2023-12)

• Sold door-to-door smart-home & telecom solutions and services.
• Adapted ethical company-based sales strategies.
• Gave out strong and efficient customer services.

Store Manager/ Business Development Manager / Sales & Customer Service - Suministros Multiples Nabar C.A. - Chivacoa, Yaracuy, Venezuela

(2022-07 - 2023-09)

• Managed daily store operations.
• Developed sales strategies.
• Conducted inventory quality checks & management.
• Handled customer services and data-entry operations.
• Worked on digital and in-person marketing and branding design.

Graduate Program - Artificial Intelligence Analysis, Design and Implementation - Durham College Oshawa, ON

Bachelor's Degree - Mechatronics Engineering - University of Balamand Koura, Lebanon