Rayan Boukadoum

Handled inbound customer and client calls in both French and English as a call center receiver and analyst Provided professional customer support and resolved inquiries efficiently in a fast-paced pharmaceutical environment Worked as a sales representative promoting company products and maintaining strong client relationships

Sales Representative / Call Center Analyst at Evolab Pharmaceutical Company (2025-05 – 2025-08)

• Handled inbound customer and client calls in both French and English as a call center receiver and analyst
• Provided professional customer support and resolved inquiries efficiently in a fast-paced pharmaceutical environment
• Worked as a sales representative promoting company products and maintaining strong client relationships
• Played a lead role within the marketing department by supporting campaigns and communication strategies
• Strengthened bilingual communication, problem-solving, and teamwork skills through daily interaction with diverse clients

Psychology Apprentice at Dr Maroc Psychology Cabinet (2024-09 – 2024-12)

• Assisted with administrative and organizational tasks in a professional psychology practice
• Observed client communication processes and developed strong interpersonal communication skills
• Supported appointment coordination and daily office operations
• Worked in a confidential and professional environment requiring attention to detail and empathy

Front Desk Agent at Rym El Djamil Hotel (2023-11 – 2024-12)

• Welcomed guests, handled check-ins and check-outs, and ensured a professional front desk experience
• Managed reservations, room assignments, and guest requests while maintaining accurate booking records
• Answered phone and in-person inquiries in French, Arabic, and English, providing clear information and support
• Processed payments and coordinated with housekeeping and other departments to ensure smooth daily hotel operations

Sales Associate at Haitham Sports Outlet (2022-06 – 2024-08)

• Worked part-time during high school for 3 years
• Supported customers throughout the purchasing process by providing product guidance and tailored recommendations
• Processed sales transactions accurately and efficiently
• Maintained well-organized product displays and ensured timely inventory restocking
• Strengthened communication, teamwork, and customer service abilities in a fast-paced retail environment

Sales / Customer Service Assistant at Chahine Tourism and Travel Agency (2022-06 – 2024-08)

• Assisted clients with travel bookings including flights, hotels, and travel packages
• Managed customer inquiries in person and over the phone
• Prepared and processed travel documents and itineraries
• Coordinated with team members to ensure smooth operations
• Delivered strong customer service in a fast-paced environment

Consumables Associate at Razane Markets (2021-01 – 2022-05)

• Collaborated with team members to maintain a clean and organized store environment
• Operated cash register, processed transactions, and handled payments accurately
• Assisted customers by answering questions, locating products, and providing friendly service

Bachelor of Science in Computer Science – University of New Brunswick (2025-01)

High School Diploma in French Curriculum – Moubarek El Mili High School (2023-06)