EXPERIENCE
05/2021 to 11/2022 Customer Care Agent
CIBC – Fredericton, NB
- Aided customers in solving issues they may have been experiencing with their credit card.
- Connect with clients to ensure they receive excellent service and show we truly care to find a solution for them.
- Followed procedures to ensure customers would not need to call back with the same concern
- Multitasked to ensure customers concerns were dealt with in an appropriate amount of time
06/2019 to 08/2020 Sales Associate
Circle K － Campbellton, NB
- Arranged new merchandise with signage and appealing displays to
encourage customer sales and move overstock items.
- Worked the night shift
- Monitored self-service gasoline pumps, helping customers as needed.
- Cleaned store inside and out, straightened displays and maintained
neat and inviting atmosphere for optimum customer satisfaction.
- Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
05/2017 to 09/2018 Sales Associate
Restigouche Golf and Country Club － McLeods, NB
- Sold various products by explaining unique features and educating
customers on proper application.
- Answered incoming telephone calls to provide information about
products, services, store hours, policies and promotions.
- Met with customers to offer assistance with selecting merchandise,
finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise
changes.
05/2018 to 08/2018 Sales Associate
Canadian Tire － Atholville, NB
- Arranged new merchandise with signage and appealing displays to
encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines,
payment policies and security practices.
- Sold various products by explaining unique features and educating
customers on proper application.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
04/2015 to 08/2016 Cashier
A&W Restaurant － Atholville, NB
- Operated cash register, collected payments and provided accurate
change.
- Worked closely with front-end staff to assist customers and maintain
satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent
long customer wait times.
