Rehana Maredia

5+ years of experience in technical support, customer service, sales, recruitment, and administration, with recent experience providing first-level technical support for mobile devices, PCs, and Mac systems. Skilled in troubleshooting hardware, software, connectivity, and account issues, using structured problem-solving and diagnostic techniques. Experienced with customer support, CRM systems, case documentation, data entry, and handling multiple applications in fast-paced environments.

Proficient in Microsoft Office 365, Excel, Word, Outlook, Google Workspace, VMware, and Packet Tracer. Knowledge of Windows, Linux, iOS, Android, TCP/IP, DNS, DHCP, Active Directory, and basic networking. Strong attention to accuracy, data integrity, documentation, confidentiality, and customer satisfaction.

Detail-oriented and organized, with a commitment to maintaining data integrity, confidentiality, and accuracy in all aspects of IT and administrative work.

Technical Support Customer Expert I - Teleperformance - Winnipeg, MB

(2026-04)

Provided first-level technical support and customer service for smartphones, tablets, iOS devices, PCs, and Mac systems, diagnosing and resolving hardware, software, connectivity, and account-related issues through established troubleshooting methodologies and diagnostic tools.

• Delivered exceptional customer experiences by handling inbound and outbound inquiries, actively listening to customer concerns, tailoring communication to diverse audiences, and providing personalized solutions that improved customer satisfaction and exceeded service expectations.
• Utilized multiple applications, CRM platforms, and support tools simultaneously to research issues, document case details accurately, maintain data integrity, and deliver real-time technical solutions while meeting quality and productivity standards.
• Collaborated with cross-functional teams to coordinate escalations, schedule service appointments, follow up on open cases, and ensure timely resolution of complex technical issues, demonstrating strong ownership of the customer experience from initial contact to resolution.
• Applied analytical problem-solving, time management, and multitasking skills in a fast-paced environment to troubleshoot complex technical problems, adapt to changing customer needs, maintain professionalism under pressure, and consistently achieve performance and service goals.

Sales Associate - Cell Phone Hub - Winnipeg, MB

(2021-03 - 2023-09)

• Processed high-volume sales transactions using multiple payment methods with a strong focus on accuracy, contributing to minimal checkout errors and improved customer satisfaction
• Exceeded monthly sales goals by 15–25% through effective upselling techniques and personalized product recommendations, driving revenue growth
• Provided tech support and troubleshooting for smartphones and tablets, resolving issues such as cracked screens, non-functional digitizers, and software malfunctions
• Answered customer inquiries related to hardware issues, warranties, and service options via phone and in-person
• Streamlined inventory management by updating records and generating weekly reports, improving stock accuracy by 20% and enabling precise demand forecasting and timely order fulfillment.

Jewelry Sales Associate - Evershine Jewelry - Tampa, Florida USA

(2015-12 - 2021-02)

• Surpassed monthly sales goals by 15–25% through tailored styling consultations and strategic upselling of accessories, service plans, and warranties, boosting average transaction value and customer satisfaction.
• Facilitated financing processes, guiding customers through credit applications and coordinating approvals with finance partners to ensure seamless payment solutions
• Maintained 100% accuracy in daily sales transactions, inventory records, layaways, and custom orders, contributing to smooth operations and audit readiness
• Handled complex sales processes including custom orders, returns, exchanges, and repair requests, delivering a customer-focused retail experience
• Coordinated jewelry repairs and special customizations, managing client communication, timelines, and vendor documentation to ensure satisfaction and timely delivery

Talent Search Specialist - Miracle Technology - Mumbai, India

(2012-09 - 2015-04)

• Sourced, screened, and shortlisted candidates across diverse roles using job boards, social media, and internal databases, reducing average time-to-fill by 20%
• Successfully recruited highly qualified candidates with specialized skills by leveraging targeted sourcing strategies and delivering competitive offer packages
• Managed end-to-end recruitment processes, including interview scheduling, candidate follow-ups, and documentation, ensuring a seamless and professional candidate experience
• Collaborated with hiring managers to define job requirements, selection criteria, and interview frameworks aligned with organizational goals
• Utilized Microsoft Office to maintain detailed recruitment records and generated hiring reports, ensuring compliance with labor laws and supporting data-driven hiring decisions.

Junior IT Analyst Program - Computer Technology and Project Management - NPower Canada (2025-06 - 2025-09)

Bachelor's - Accounting and Finance - Mumbai University (2011-03)