Reinhard Muliru

Experienced customer service specialist with strong technical skills and a proven ability to quickly learn new systems. Skilled in conflict resolution and team collaboration, dedicated to delivering exceptional service, driving operational efficiency. Committed to enhancing guest satisfaction and fostering loyalty through attentive service that reflects the hotel's standards.

Executive Lounge Supervisor - Hilton Abu Dhabi Yas Island - Abu Dhabi

(2024-04)

• Supervised daily lounge operations
• Leading and training staff to deliver exceptional customer service and maintain a welcoming environment
• Effectively handled guest concerns to ensure satisfaction and loyalty
• Coordinated inventory management and ensured compliance with health and safety standards
• Assisted in budgeting and financial reporting to support operational efficiency and profitability

Receptionist - Hilton Abu Dhabi Yas Island - Abu Dhabi

(2023-03 - 2025-04)

• Provided a warm and personalized arrival experience around the clock
• Ensuring every guest received exceptional and memorable service from the first impression
• Conducted attentive check-in and check-out processes while anticipating and addressing guest needs proactively
• Consistently promoted room upgrades and food and beverage packages to achieve daily and monthly sales targets
• Contributing to overall revenue growth and guest satisfaction

VIP lounge supervisor - FIFA World Cup 2022

(2022-08 - 2022-12)

• Assisted the Lounge Manager in daily operations to ensure consistent high-quality guest service
• Monitored food quality, hygiene, and cleanliness to meet company standards and maximize customer satisfaction
• Conducted regular checks of lounge facilities to maintain cleanliness and functionality at all times

Guest Service Agent - Hilton Dubai Jumeirah The Walk - Dubai

(2015-07 - 2018-03)

• Greeted guests warmly upon arrival to create a welcoming atmosphere
• Managed check-in and check-out processes efficiently while providing comprehensive front desk services
• Handled room assignments, administrative tasks, mail and message delivery
• Processed guest payments to ensure smooth and seamless guest experiences

Executive Lounge Receptionist - Hilton Abu Dhabi Yas Island - Abu Dhabi

(2015-07 - 2018-03)

• Responsible for VIP guest check-ins and check-outs, ensuring personalized
• Memorable service by recognizing their status and anticipating needs
• Efficiently handle guest requests, reservations, and communication
• Support lobby and all-day dining operations, overseeing smooth service during Breakfast, High Tea, and Happy Hou

Certificate in Cabin Crew Trainings - BLUE OCEAN ACADEMY (2019 - 2023)

Secondary Education School - TBUGINA HIGH SCHOOL (2000 - 2012)

Certificate in Cabin Crew Trainings (2023 - 2024)