Reja Talukder

Results-driven IT professional with 10+ years of experience leading IT infrastructure engineering, system design, and project implementation for enterprise and critical-facilities environments. Proven track record delivering complex, cross-functional technology solutions on time and within budget, developing technical standards, roadmaps, and reference architectures, and partnering with internal teams, vendors, and business stakeholders to translate requirements into scalable designs. Strong background in network security, cloud/virtualization (Azure), systems monitoring, and data-driven decision support, complemented by graduate-level training in intelligent systems, energy optimization, and machine learning.

Senior IT System Manager - Green Dot Ltd.

(2014-01 - 2022-12)

• Provided technical leadership and direction for IT operations supporting infrastructure serving 150+ employees, improving system uptime by 15% through proactive monitoring and design improvements.
• Led a 10-member IT team through the design, build, test, and deployment phases of 12+ cross-functional projects, delivering on time, in scope, and within budget — saving approximately $50,000 annually.
• Developed and maintained technical standards, system design specifications, and documentation to guide implementation teams and ensure alignment between design and business requirements.
• Implemented system controls for network security, access management, and data protection across the infrastructure environment.
• Oversaw server configuration, DevOps workflows, and cloud system deployment using Azure and virtualization technologies.
• Partnered with vendors and business clients to evaluate solutions, negotiate contract terms, and ensure the organization received optimal support and value.

IT Officer - AB Bank

(2009-01 - 2010-12)

• Delivered full-scale IT support for LAN/WAN networks, servers, and desktop environments, ensuring reliable service delivery.
• Administered Active Directory, password management, and access permissions in line with organizational security policy.
• Provided remote technical support using Remote Desktop and TeamViewer, resolving issues professionally and within established timeframes.

Graduate Researcher — Intelligent Systems & Energy Optimization - Université du Québec à Trois-Rivières (UQTR)

(2023-01 - 2025-12)

• Designed and optimized LSTM, ARIMA, and Random Forest models in Python (TensorFlow, Scikit-learn) for energy demand forecasting and data recovery, supporting reliability-focused planning.
• Evaluated model performance using RMSE, MAPE, and R² metrics, translating technical results into clear, actionable insights.

Data Analytics Training Program - Masterschool

(2023-01 - 2024-12)

• Performed data cleaning, exploratory analysis, and dashboard development using Python, SQL, Power BI, and Tableau to support data-driven decision-making, forecasting, and process optimization.

M.Sc.A.

• Electrical Engineering (with Dissertation) - Université du Québec à Trois-Rivières (2023-01 - 2025-12)

M.Sc.

• Computer Science and Engineering - Luleå University of Technology (2011-01 - 2013-12)

B.Sc.

• Computer Science and Engineering - University of Development Alternative (2005-01 - 2009-12)