Mouad Jadil

CUSTOMER SERVICE • TECHNICAL SUPPORT

Talent

Trois-RivièresMember since August 5, 2026

Active listening & needs assessmentBilingual communication (French / English)Building trust and client rapportPatience and composure under pressureClear, jargon-free explanationComplaint handling & de-escalationProfessional written communicationTeamwork, autonomy & time management

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Active listening & needs assessmentBilingual communication (French / English)Building trust and client rapportPatience and composure under pressureClear, jargon-free explanation

About

Bilingual customer service and technical support professional who is at his best when someone needs an answer: a frustrated caller, a lost shopper, or a client weighing a big purchase. Asks the right questions, explains solutions in plain language in French or English, and stays calm and courteous when the pressure is on. Every interaction ends the same way, with a customer who leaves satisfied.

Experience

Furniture Sales Consultant at Deqcor (2022-01 – 2026-12)

Advised customers across a full furniture showroom, personally handling each interaction from the first conversation to final delivery.
Guided customers through the selection process by listening carefully to their space, budget, style and practical needs, then recommending the pieces that fit best.
Presented materials, dimensions, finishes and pricing options in clear terms, answering questions and objections patiently to build the confidence needed to buy.
Closed sales through honest advice rather than pressure, then followed up on delivery scheduling and after-sales questions, resolving issues personally to earn repeat business and referrals.

Technical Support Agent (Call Center) at Alubar, Aluminum Manufacturing (2020-01 – 2022-12)

Provided first and second level technical support by phone and email to users experiencing hardware, software, account and network issues.
Diagnosed problems through structured questioning, then walked users step by step through the solution in French or English.
Logged, prioritized, tracked and closed support tickets in the company ticketing system, respecting response and resolution targets.
Resolved the majority of requests at first contact, escalated complex cases with well documented notes, and kept a calm, reassuring tone with frustrated or non-technical users.

Customer Service Associate at Maxi (Loblaw Companies Limited) (2018-01 – 2020-12)

Welcomed and received customers on arrival, directed them to the right department, and answered questions on products, promotions and availability.
Handled returns, exchanges, price corrections and complaints politely and efficiently, keeping customers satisfied and lines moving.
Delivered consistent bilingual service during peak hours and holiday rushes, and helped new employees learn store service standards.